Phillies Cover All Bases with Mitel IP Communications
Veteran Mitel system upgraded in time for 2008 seasonMitel
Enjoying a 25-year relationship that began in 1983, Mitel has continued to serve the communications needs of one of baseball's most historic teams with strategic upgrades that preserve their initial investment by reusing all the administrative digital and analog phones.
To continue filling Citizens Bank Park by making ticket purchases as easy as possible for their fans, the Phillies have now deployed the Mitel Customer Interaction Solutions, including Mitel Messaging Server, with a feature-rich Mitel 3300 IP Communications Platform (ICP) and the Mitel Intelligent Queue, Mitel Contact Center Management and Mitel Interactive Visual Queue with a Mitel SX-2000. They also deployed more than 700 Mitel phones throughout the organization.
The Mitel solutions route calls to the longest idle agent or a preferred agent. Intelligent Queue allows Phillies ticketing personnel to better serve callers in queue by sending them to the agents best qualified to handle their requests, while providing those fans with flexible alternatives to waiting in line.
With Interactive Visual Queue, the team is able to handle dynamic shifts in call volume (such as during a pennant race and playoffs) by supporting an immediate change in call routing and ensuring contact center resources are deployed in the most efficient manner possible.
And because all types of people love baseball, the Messaging Server boasts an automated attendant with multilingual capabilities, and unified messaging, while supporting a wide range of e-mail systems including: Lotus Notes, Novell GroupWise, Microsoft® Exchange 5.5, and Exchange 2000.
"Our primary goal, as it always has been, is to serve our fans as quickly and positively as possible," said Phillies IT director Brian Lamoreaux. "Mitel contact center solutions enable us to do just that by minimizing their waiting time on the phone and making the ticket buying experience simple and enjoyable."
"The Philadelphia Phillies are a historic baseball organization with the potential to win it all this year," said Rick Dell, president, Mitel U.S. "We're proud to have been a part of the Phillies organization for the past 25 years and we look forward to helping them fill Citizens Bank Park with fans."
Working with the Phillies from conception to deployment, Mitel premiumPARTNER, CENet Solutions has forged a trusting and lasting relationship with the Phillies through extensive industry knowledge and premium customer service.
About CENet Solutions
CENet Solutions, Inc. is a converged solutions provider that is committed to superior installation of customized networks that facilitate Voice over IP Telephones, Wireless applications, Call Center design and solutions, Audio and Video Conferencing Products, Remote User solutions, Unified Messaging, Speech Recognition, Data Networks design/installation and Microsoft Outlook expertise. Please visit www.cenetsolutions.com
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) US headquarters are in Phoenix, AZ. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.