Mitel Next Munich 2018 - The Future of Collaboration

Munich Germany


The customer experience is undergoing a revolution. As cloud technology becomes more readily available to all users, consumers increasingly expect and demand a modern, mobile-centric experience. Cloud technology is enabling businesses to be more purposeful and flexible in how they meet their customers’ needs — ultimately allowing them to interact with customers in the method that’s most natural to them.

Mitel’s world-leading solutions offer the avenue for businesses to achieve a next-generation customer experience from any platform: on-site, cloud or hybrid. At Mitel Next Munich 2018, attendees learned how they can provide an omni-channel customer experience that will help businesses gain, keep, and nurture their customers from start to finish. Below you’ll see the key event topics shown at this exclusive Mitel event and find inspiration for transforming your own customer experience.

Power Your Next-Gen Customer Experience
Ten years ago, when you needed help you would simply pick up the phone and call a business. That’s no longer the case. Today, by the time your customers make that phone call, they’ve most likely tried three other channels to find the answer they’re looking for. The customer’s journey to your business has changed. And so have their expectations.
Deep Dive into the Mitel Cloud Portfolio
Whether you are in the small business community, a large enterprise, or anything in between, Mitel has a cloud solution that can fit your needs today and grow with you into tomorrow. MiCloud Connect, MiCloud Flex, and MiCloud Contact Center deliver hosted voice and unified communications and collaboration to help you succeed.
What’s New with the Mitel On-Site Portfolio
All Mitel voice solutions can be expanded into full, feature-rich UCC solutions. The way you choose to do it is entirely up to you. Expand on your terms and timing. Mitel flexibility means you can run our solutions on our hardware or on your servers through software. With our voice and unified communication solutions as a service (UCaaS), spiced up with cloud capabilities, you can even skip the hardware and servers altogether and instead subscribe to a UC system using our data centers. No long-term commitments or capital expenditures.
How Mitel Gives Machines a Voice
In the quest to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers.
Build Your Best Path to the Cloud
Your business has options: public, private, or hybrid cloud. These communications can help you shift depending on your business’s situation, all while enabling your workforce through the cloud and by providing next-generation customer experience tools.