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The Power of the Mobile Worker and Consumer

San Diego, CA, United States | Apr 20, 2016

Mobile Worker and Consumer

Business itself has evolved, with new technologies making a new class of valuable services available through IoT/M2M, big data and next generation mobile networks. With our contact center portfolio, the modern consumer can connect with you in the media of their choice, including voice, email, social media, SMS, video and self-service.

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MiContact Center

Real-time connections and instant results are more important than ever in today’s customer experience. With the next generation MiContact Center, you can enable an advanced digital customer experience with unified communications and CRM integration, offering a complete view into customers’ profiles. It even includes enhanced skills-based routing capabilities to find an expert and deliver immediate and satisfying customer results.

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MiCloud Application Integrations

Give information workers native access to intelligent workflow and analytics without having to leave the application. MiCloud now extends into key cloud-based application environments for HR, recruiting and dealer and franchise management. With over 20 application integrations, you can ensure seamless experiences and collaboration with this mobile first, cloud-enabled, millennial-focused platform.

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MiTeam Collaboration

Now, teams can connect and collaborate through real-time voice and video meetings, instant chat sessions, manage to do lists, share screens and create customized work streams for sharing, editing and annotating documents directly within one application. MiTeam is a mobile-first tool built to drive team and social collaboration to integrate into your key business applications while removing silos allowing participation both inside and outside your organization.

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MiStealth Secure Communications

Enterprises and service providers—get secure mobile access to the cloud to ensure you remain protected against security threats and data breaches with MiStealth security technology. MiStealth allows businesses to control who can access enterprise networks based on users’ identities, whether within the enterprise or on the cloud – while reducing the attack surface and providing elevated levels of security typically associated with private cloud deployments.

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Mitel Performance Analytics

The demands of enabling professional grade voice, video and collaboration capabilities have grown more complex. Mitel seeks to make real-time communications more intelligent with advanced monitoring and analytics. Mitel Performance Analytics proactively detects and addresses performance problems before they impact the user by offering real-time views of the network topography and instantly alerts to speed up problem resolution.

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