SIX Payment Services

De referentiecase beschrijft hoe SIX Payment Services klanttevredenheid en productiviteit heeft verhoogd en tegelijkertijd een kostenbesparing heeft gerealiseerd van 25% door over te stappen op een gevirtualiseerde communicatieomgeving op basis van Mitel. De referentiecase is in het Engels.

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Six Payment Services

“What Mitel provides us - and what others couldn’t - was significant value add in terms of additional applications that we could run across our virtualised voice infrastructure to give us more manageability, flexibility and more sophisticated and adaptable report generation potential,” said Benoît Collet, Director of IT at Six Payment Services Luxembourg.

Goals

Decentralized, unified and flexible telephone system
Permanently available infrastructure and solution
Integration and cooperation across all sites and their respective infrastructures
Greater mobility for employees
Lower internal communication costs
Strengthening of external telecommunications

Results

Harmonized and resilient telephone infrastructure
Centralized management of communications infrastructure
Unified communications functions
Reduction of costs between sites
Increased support for employee mobility
24/7 customer service

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