Mitel Blog

Uw adres voor de nieuwste trends, tips, nieuwtjes en aankondigingen op het gebied van zakelijke communicatie.

Meest recente posts

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.

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November 14, 2019

AWT is a key indicator of the health of your contact center. Find out how to measure and optimize to reduce yours.

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September 13, 2019

The right performance metrics make a big CX difference. Find out how.

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July 15, 2019

The right performance metrics make a big CX difference. Find out how.

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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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Digitale transformatie | May 21, 2019

Organizations should consider these top tips when looking to implement a successful and speedy organization-wide digital transformation strategy.

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Gasten herinneren zich alles over hun verblijf, van begin tot eind. Een cloud-implementatie biedt toegang tot hoteldiensten vanaf persoonlijke devices, waardoor gasten op nieuwe en innovatieve manieren toegang krijgen tot traditionele voorzieningen.

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In the dynamic unified communications (UC) market, it’s important to have a provider who delivers flexible, high quality solutions – both on-site and in the cloud – with low total cost of ownership (TCO). As an experienced UC provider, Mitel understands this well, which is why Gartner named us a UC Magic Quadrant Leader for the fifth year in a row.

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Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that will reduce hang-ups, increase revenue and enhance your brand.

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