Mitel Networks Corporation and its affiliates, subsidiaries and entities that Mitel Networks Corporation operates (collectively, “Mitel”, “we”, “our”, or “us”) is committed to protecting the security and privacy of your personal data and ensuring that we conduct our business in compliance with laws on privacy, data protection and data security.
For the purposes of EU/EEA General Data Protection Regulation (“GDPR”), Mitel Europe Limited is the data controller. Our contact details are set out at the end of this Policy.
This Policy does not extend to the practices of other websites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.
Information we collect about you
When you use our Sites or otherwise communicate with us including through our sales or support teams, or apply for a job, through our Sites or otherwise, we may collect the following types of personal data:
Any personal data you share when creating an account, subscribing or opting into to marketing programs, promotions or similar activities and events, or when applying for employment such as:
The categories of personal data we collect have not changed for the past twelve months.
From Third Parties
Cookies and other technologies
How we use your information
We use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions. Examples of how we use your personal data include:
You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you or by sending an email to our Privacy Service Team at firstname.lastname@example.org.
Summary of legal basis and purpose of processing
Data protection laws (including the GDPR) set out a number of different reasons for which we may collect and process your personal data in certain circumstances. Where data protection Laws apply, the legal bases we rely upon include:
Who we give your information to
We may share your personal data with:
The categories of personal data we have disclosed over the last twelve months has not changed.
Other Disclosures We May Make
We may disclose your personal data to third parties:
Where your information is stored
Personal data collected by us may be stored and processed in your region, in Canada, and in any other country where Mitel or its service providers operate. We maintain major data centres in the following countries: the United Kingdom, France, Canada and the United States. Typically, the primary storage location is in your region.
If you are a EU citizen, personal data that we process in relation to you may be transferred and stored at, a destination outside the EEA that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers. The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway.
We may transfer your personal data outside the EEA:
Where your information is transferred outside the EEA, we take steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as where applicable relying on a recognised legal adequacy mechanism and contracts, to help ensure your rights and protections travel with your data and that your personal data is treated securely and in accordance with this Policy.
How we protect your information
Mitel takes precautions that are consistent with industry practices to ensure the security of your personal data. We strive to protect your personal data from loss, destruction, falsification, manipulation and unauthorised access or disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.
How long we keep your information
Where we process personal data about you on behalf of our clients that use our products and services, the period for which we keep your data is determined by our client or by legal or regulatory requirements.
Where we process personal data about you in conjunction with the supply of our products or services (e.g. contact data for technical or billing purposes), we retain that personal data for as long as necessary to provide the products and fulfill the transactions our clients have requested, or for other purposes such as complying with our legal or regulatory requirements, resolving disputes and enforcing our agreements. The criteria used to determine the retention periods include whether your personal data is still needed to provide, maintain or improve the performance of our products and services, you requested that your personal data be deleted, we have determined a specific retention period for certain types of data, you have provided your consent (where applicable), and have not withdrawn your consent.
You, or a verifiably authorized person acting on your behalf, have the right under certain circumstances to be provided with a copy of your personal data held by us.
Depending upon the data protection law applicable to you, you may have some or all of the following rights under certain circumstances:
Prior to processing any of the aforementioned requests Mitel will require proof of identity acceptable to Mitel.
Your right to withdraw consent:
Where the processing of your personal data by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us using the contact details at the end of this Policy. You can also change your Marketing Preferences at any time.
How to exercise your rights
You can exercise the rights listed above at any time by contacting our Privacy Service Team at email@example.com.
It is important to Mitel that the information we have is accurate and complete. To update your personal data, please contact our Privacy Service Team at firstname.lastname@example.org.
If you have any further questions, comments or concerns about our privacy policies or practises, please contact our Privacy Service Team at email@example.com. Mitel Networks Corporation is committed to resolving any concerns you may have regarding this Policy quickly and efficiently.
If you are a EU citizen, and if your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
Changes to this policy
Any changes we make to this Policy in the future will be posted on our websites and all related websites for additional languages and regions. This Policy was last updated on: January 23, 2020
Mitel Legal Department
Last revised January 23, 2020