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SIX Payment Services

De referentiecase beschrijft hoe SIX Payment Services klanttevredenheid en productiviteit heeft verhoogd en tegelijkertijd een kostenbesparing heeft gerealiseerd van 25% door over te stappen op een gevirtualiseerde communicatieomgeving op basis van Mitel. De referentiecase is in het Engels.

Six Payment Services

“What Mitel provides us - and what others couldn’t - was significant value add in terms of additional applications that we could run across our virtualised voice infrastructure to give us more manageability, flexibility and more sophisticated and adaptable report generation potential,” said Benoît Collet, Director of IT at Six Payment Services Luxembourg.

    Goals
    • Decentralized, unified and flexible telephone system 
    • Permanently available infrastructure and solution 
    • Integration and cooperation across all sites and their respective infrastructures 
    • Greater mobility for employees 
    • Lower internal communication costs 
    • Strengthening of external telecommunications 
    Results
    • Harmonized and resilient telephone infrastructure 
    • Centralized management of communications infrastructure 
    • Unified communications functions 
    • Reduction of costs between sites 
    • Increased support for employee mobility 
    • 24/7 customer service 

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