MiCloud Flex

A purpose-built communications solution built on a leading public cloud platform that improves business productivity.

MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex is built on Google Cloud's proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system.

 

Key Benefits
Fully hosted end-to-end solution with robust system features
Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider. 
 
Ideal for multi-office environments

Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

Collaborate smarter

MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more.

 
Work anywhere

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device. 

 
Delight your customers

Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.

 
MAXIMUM FLEXIBILITY AND SCALE

With a dedicated instance hosted in secure Google Cloud data centers, you get maximum flexibility to create you own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands. 

 
MiCloud Flex Features
    • Fully Hosted end-to-end solution
    • High 99.999% SLA performance and efficiency for core voice
    • Dual Data Center geo-redundant failover
    • Enhanced mobility for smartphones, softphones and tablets
    • Audio/Video conferencing
    • Advanced team collaboration tools
    • Advanced omnichannel contact center
     

    •   Mitel survivable gateways with local PRI bundles
    • Instant messaging
    • IM/Voice/Video presence
    • Teleworker support
    •