A set of presence and activity management tools within the Mitel CMG Suite.
As the directory and activity management platform in CMG Suite, CMG Web offers a host of integrated self-serve features, like powerful corporate directory search functions, presence- and activity-based call routing as well as calendar synchronization. These user-friendly collaboration features extend from PC to smartphone and tablet, catering to the mobile workforce of today’s enterprise. Additionally, the CMG Web integrates with other automated self-services, such as interactive voice response, automated attendant and visitor management.
Virtual reception is a set of automated self-services that significantly reduce wait time and attendant workload, increasing at the same time customers’ flexibility and efficiency.
It complements the CMG suite by simplifying business integration with automated self-services enhancing the functionality for both company employees and customers.