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Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce. 

MiContact Center Office provides efficient monitoring, managing and routing of calls. It's the perfect small to medium call center office solution

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Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities.

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MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.

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Mitel’s Quality Management solution, available as an add-on for MiVoice Call Recording, provides a complete suite of call center quality management

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Still today, customers loose a lot of time when reaching the wrong persons in enterprises.

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Experience improved productivity with more up-to-date information at your fingertips than ever before with Mitel Contact Center Agent Dashboard.

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The Mitel Contact Center Email Alert Service helps you serve your customers better with incredible performance metrics and automated email notifications.

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Take control of your communications solution with easy-to-use instant override messaging.

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Easily access and analyze detailed call-by-call information to improve productivity with Mitel Contact Center Interaction Viewer. 

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Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording.

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Recommended for: Any Contact Center customer interested in business process integration.

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Mitel Emergency Notifications power real-time notifications and communication during critical event situations.

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Mitel Sky Portal Home View and Dashboard

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Configurable IVR Application that allows callers to fill out “forms” over the phone.

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Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...

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Customers can easily create Sophisticated Interactive Call Flows.

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