Mitel Contact Center Agent Dashboard

Experience improved productivity with more up-to-date information at your fingertips than ever before.

Key Benefits
Stay organized
User-friendly report displays and at-a-glance summaries of service status
Stay connected
Communicates key metrics to agents in real time, empowering them to self-manage
Stay motivated
Extends real-time performance monitoring capabilities to all agents
Stay on top of things
Easily managed single web application for designing, publishing, and viewing

Is this product right for you?

    • Add-on application for Mitel Contact Center to display real-time customer service metrics
    • Configurable Contact Center Agent Dashboard (CCAD) reports on Agent and Group Performances
    • Conscientious designs for minimal report footprint include informative tooltips and a separate full screen mode
    • Administrators to design custom CCAD webpages and users to personalize report displays

    • Clear report captions and color-coded thresholds
    • Compatible with Mitel Contact Center 6 and higher
    • Supports Apple iPad platform in addition to Windows and Apple Mac
    • Not replacement for the Contact Center Agent Manager or Wallboard Application

Interested in purchasing this for your business?

Ready to talk to sales? Contact us.