MiCloud Office Benefits
Your day starts and ends with a mobile device. It goes everywhere with you, blending your professional and personal life. MiCloud Office is built for your mobile work/lifestyle so you can stay connected and stay productive from anywhere.
Why get locked into infrastructure and management complexity when you can trust the Mitel cloud to keep it simple and scale as you grow? With MiCloud Office, you get everything you need today—and everything you’ll need tomorrow—in a low-cost, high-flexibility platform.
Millennials, the mobile Internet generation, are the future of your workforce. They’re most comfortable with a mobile device in their hand and a library of apps at their disposal. Give millennials the tools they need to succeed and the flexibility they demand with MiCloud Office.
• Seamless experience across any device
• Integration with business applications
• Work together like you are together
• Reduce communications latency
• Easy provisioning
• Simplify by combining multiple systems
Ease of Adoption
• Multiple deployment options
• Grow systems at your own pace
• Quick deployment and hassle-free install
Over 60 million people worldwide trust Mitel to stay connected.
Distance is irrelevant with MiTeam
Break down the barriers of siloed team environments with robust collaboration tools that bring powerful productivity to desktops and mobile devices. With MiTeam, you can extend your team inside or outside company walls to bring remote workers, vendors, partners and customers into the conversation.Learn More
Go mobile with confidence
Access the same rich telephony and collaboration features you enjoy from your desktop anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice. Available on iOS, Android and Windows devices.
Full CRM integration
Capture every customer interaction, increase productivity, reduce response time and build better relationships in minutes when you connect MiCloud Office to your CRM system. This easy-to-install integration allows you to edit information directly from MiCloud Office to ensure records are updated timely and accurately.
Maximize performance with call recording
Improve sales team success and maximize representative performance with recording options that deliver playback, call evaluation, quality monitoring and flexible storage options. You’ll gain access to full-featured call recording that helps you to get mobile while knowing your calls are safe and secure.
Access powerful business analytics
Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.
How it all works
With MiCloud Office, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.
An Award Winning Solution
Break free and reject the status quo
Unhappy with Your Cloud Phone System? We'll Buy Out Your Contract.*
We're looking to help you tear down barriers and break free with our Contract Buyout Program*. To help you switch and make sure you can get a provider that meets your needs, we are willing to buy out your contract for up to $200/line.
Why should you switch?
- Increased Productivity
- Ease of Adoption
- Mobile Integration
- Enterprise Grade Reliability
*This offer is only available in North America
Discover what makes MiCloud different.
- Standard Phone Features incl. transfer, forwarding, park, hold, pick-up, etc.
- Unlimited Local Calling
- Unlimited 1+ Long Distance
- Direct Inward Dialing (DID)
- Inbound/Outbound Caller ID (name + number)
- Attendant Position
- Business SMS
- SMS from Desktop
- Call Continuity (i.e., backup routing to a specific number)
- Basic and Advanced Call Analytics
- Real-Time Reporting
- Conference Bridge Call In/Out
- Dynamic Presence
- Unified Inbox
- Web Client
- Voicemail to Email
- Basic and Advanced CRM Integration
- High-Definition Voice
- Music on Hold
- MS Exchange Integration
- Automatic Call Distribution (ACD)
- Call Recording
- Analog Telephone Adapter (ATA) Support
- Fraud Detect
MiCloud Office is fully compatible with these Mitel phones
Additional hardware available with MiCloud Office
- Mitel AC Power Adapter
- Mitel 680 Expansion Module
- Mitel 685 Expansion Module
- Mitel K680 Keyboard
- Mitel 6800 Wall Mount Kit
- Multi-Port Gigabit Ethernet POE Switch for MiVoice Conference Unit
- Power Brick and Cord for MiVoice Conference Unit
- RFP IP Indoor Base Station
- RFP 36 IP Outdoor Base Station