The goal is not to lose caller because every lost call means lost business. Mitel ACD 100 is based on the performance characteristics of large call centers but was adapted to the needs and opportunities of the OpenCom 100 family. Mitel ACD 100 aims to quickly connect callers with a competent interlocutor, so that no calls are lost. With this integrated solution, midsize companies can respond quickly to seasonal and dynamic call volume. In contrast to external call center solutions Mitel ACD 100 as an integrated solution doesn’t need additional (expensive) hardware.
Mitel ACD 100
Mitel ACD 100 optimizes the call distribution in small and medium-sized enterprises.