MiVoice Analytics

MiVoice Analytics enables companies to track, monitor and control telecommunication usage and costs on their MiVoice Business communications platform

MiVoice Analytics is a comprehensive call costing solution for the MiVoice Business platform that is available as either a single or multi-site solution and can optionally be integrated with MiContact Center Business. MiVoice Analytics includes two product bundles: Call Accounting – for historical call costing, subscriber services, and traffic analysis reporting, and Business Reporter – for general business extension reporting. Call Accounting functionality is included with Business Reporter out of the box. 

MiVoice Analytics enables you to:

  • Route calls using ring group routing algorithms

  • Monitor usage and establish call patterns for departments and work groups

  • Control telecommunication costs with real-time and historical tracking and reporting

  • Recover costs through carrier bill reconciliation

  • Control and reduce the costs of employees sharing toll free lines, calling restricted numbers, or calling their friends long distance

  • Charge back departments, employees, and customers using markup or discount pricing

  • Control and reduce costs by analyzing the efficiency of your incoming, outgoing, and bi-directional trunks


With MiVoice Analytics you can:

  • Incorporate data from multiple telephone systems to get the "big picture"

  • Manage call flow and schedule employees when they are needed

  • Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills

  • Know the availability of your employees, who they are speaking with, and how long they have been talking

  • Resolve misuse of the telephone system

  • Produce flexible rate tables that are tailored to the organization

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