Customer Experience Solutions
Empower every interaction with flexible, AI-enhanced contact center solutions that deliver everyday value—for customers, agents, and your business.
Omnichannel on Your Terms
Engage customers where they are — voice, chat, text, or video — with consistent experiences across every touchpoint. Mitel’s flexible approach lets you start small or go all in, giving your teams the tools they need to manage modern journeys confidently.
Insights That Move the Needle
With embedded AI insights, analytics, performance dashboards, and workforce optimization, you get the visibility to improve resolution rates, reduce customer effort, and fine-tune operations at scale.
AI that Supports People, Not Replaces Them
From generative virtual agents to real-time transcription and smart suggestions, Mitel's AI works alongside your team — handling routine questions, surfacing insights, and letting agents focus on what truly matters.
Unlocking Customer Experience Potential
Mitel Leads with AI and Hybrid Strategies
Customer Experience Platforms
Mitel CX
Our flagship CX solution is AI-assisted, omnichannel-ready, and built to personalize every interaction. Mitel CX offers hybrid and multi-cloud deployment flexibility with simplified packaging—so you can tailor your environment to fit your needs and scale on your terms.
Workflow Studio
Why rely on fixed workflows in a world where customer expectations constantly change? Workflow Studio empowers you to design, automate, and optimize communication workflows using low-code tools and AI orchestration—on your own or with help from your partner. It’s built to adapt, so your CX strategy stays future-ready.
Mitel Workforce Optimization
Gain visibility into performance, align staffing with demand, and drive continuous improvement across your contact center. With built-in tools for call recording, quality management, speech analytics, and forecasting, Mitel Workforce Optimization helps you transform interactions into actionable intelligence.
Genesys + Mitel
For large organizations where customer engagement is the business, Mitel and Genesys combine advanced AI-powered experience orchestration with deep system integration experience to transform engagement. Backed by Mitel’s direct managed services expertise, this partnership delivers a powerful, end-to-end customer experience alongside Mitel’s broader UC portfolio.
Explore Our Full Portfolio of Contact Center Solutions
For more information on our full portfolio of contact center solutions, visit our product catalog.