Customer Experience Solutions

Empower every interaction with flexible, AI-enhanced contact center solutions that deliver everyday value—for customers, agents, and your business.

Today’s customer experience is dynamic, personalized, and always on. Mitel helps you stay ahead with modern CX solutions designed to reduce effort, boost satisfaction, and turn service into a strategic advantage. Whether upgrading from voice, adding digital channels, or implementing AI—Mitel helps you build a connected experience that aligns with your business strategy.

Omnichannel on Your Terms

Engage customers where they are — voice, chat, text, or video — with consistent experiences across every touchpoint. Mitel’s flexible approach lets you start small or go all in, giving your teams the tools they need to manage modern journeys confidently. 

Contact Center Agent in row at desk

Insights That Move the Needle

With embedded AI insights, analytics, performance dashboards, and workforce optimization, you get the visibility to improve resolution rates, reduce customer effort, and fine-tune operations at scale. 

Insights That Move the Needle

AI that Supports People, Not Replaces Them

From generative virtual agents to real-time transcription and smart suggestions, Mitel's AI works alongside your team — handling routine questions, surfacing insights, and letting agents focus on what truly matters. 

Contact Center agent talking on headset
Blog

Unlocking Customer Experience Potential

Mitel Leads with AI and Hybrid Strategies

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Customer Experience Platforms

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Mitel CX

Our flagship CX solution is AI-assisted, omnichannel-ready, and built to personalize every interaction. Mitel CX offers hybrid and multi-cloud deployment flexibility with simplified packaging—so you can tailor your environment to fit your needs and scale on your terms.

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Workflow Studio

Why rely on fixed workflows in a world where customer expectations constantly change? Workflow Studio empowers you to design, automate, and optimize communication workflows using low-code tools and AI orchestration—on your own or with help from your partner. It’s built to adapt, so your CX strategy stays future-ready.

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Mitel Workforce Optimization

Gain visibility into performance, align staffing with demand, and drive continuous improvement across your contact center. With built-in tools for call recording, quality management, speech analytics, and forecasting, Mitel Workforce Optimization helps you transform interactions into actionable intelligence.

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Genesys + Mitel

For large organizations where customer engagement is the business, Mitel and Genesys combine advanced AI-powered experience orchestration with deep system integration experience to transform engagement. Backed by Mitel’s direct managed services expertise, this partnership delivers a powerful, end-to-end customer experience alongside Mitel’s broader UC portfolio.

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Explore Our Full Portfolio of Contact Center Solutions

For more information on our full portfolio of contact center solutions, visit our product catalog.

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