contact center

Customer Experience Solutions

Create exceptional experiences for your customers with Mitel's omnichannel CX solutions featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.

Deliver Exceptional Customer Experiences

  • Unleash Your Sales, Service, and Support Potential

    Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage today’s omnichannel customer journeys.

  • Build a World-Class Customer Center

    Don't just connect with your customers, convince them you care with Mitel's omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more. 

  • Get Big Results Fast

    Improve your customer satisfaction scores, first contact resolution rates, and customer effort scores with Mitel Customer Experience solutions -- trusted by over 25,000 companies.
Related Resources
Blog
Contact Center 101: Understanding the Basics

Contact centers don't have to be confusing. In this blog post we break down the contact center basics so it's easy to understand for everyone.

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Case Study
North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

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White Paper
Omnichannel Interaction Recording Strategy
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