MiVoice Connect Contact Center

A powerful yet easy-to-use multichannel contact center solution that’s proven to deliver great customer experiences.

MiVoice Connect Contact Center

Image of 2 people at a desk with headphones on working in a contact center

A powerful yet easy-to-use multichannel contact center solution that’s proven to deliver great customer experiences.

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Benefits of MiVoice Connect Contact Center

Reduce Costs with Increased Efficiency

MiVoice Connect Contact Center is designed to optimize your most valuable resource – your agents — to deliver a rapid return on investment.

Multichannel Customer Communications

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With a unified agent desktop, your employees can manage multiple customer voice, chat, and email interactions — improving first contact resolution and customer satisfaction.

Proactive Outbound Campaigns

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Run sophisticated yet easy-to-use outbound campaigns such as collections, customer follow-throughs, or compliance for optimal revenue generation and superior customer care.

All-in-One Simplicity

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MiVoice Connect Contact Center provides everything you need to achieve success, including automatic call distribution, IVR, computer telephony integration, outbound campaigns, and multimedia skills-based routing — all centrally web-managed on a highly available platform.

Third Party Integrations

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The MiVoice Connect Contact Center Workflow Engine easily integrates with enterprise applications including Salesforce, NetSuite, Microsoft Dynamics, ACT!, Zendesk, and desk.com for an optimal employee and customer experience.

Is this product right for you?

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Features

  • Multichannel skills-based routing

  • Supports voice, chat, and email channels

  • Integrated self-service IVR with scripting tool

  • Expected wait time and position-in-queue announcements

  • Standard and customizable real-time dashboards and historical reports

  • Outbound campaign management with preview and progressive dialer

  • Blended inbound/outbound interaction handling

  • Callback in queue and abandoned caller callbacks

  • Robust real-time dashboards and historical reporting

  • Instant messaging between agents and employees

  • Full desk phone and softphone support

  • Auto answer

  • Wrap up codes

  • Service level-based routing

  • Workforce management add-on

  • Third party CRM integrations with Salesforce, NetSuite, Microsoft Dynamics, ACT!, Zendesk, desk.com, and more

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