ShoreTel Contact Center Agent Activity Event Feed Web Service

Recommended for: Any Contact Center customer interested in business process integration


  • Allows open and real time access to Contact Center Agent Activity Events
  • Validated for integration of Mitel with NICE IEX Workforce Management
  • Workforce Management systems enable call centers to forecast & manage staffing needs
  • Open architecture: Published specification available for consumption by other systems (Workforce Management and other)
  • Industry standard platform independent web service interface


  • Open, fully supported software architecture enables rich integration
  • Mitel Advanced Applications organization provides expert support to 3rd parties
  • Sophisticated business process integration for optimal efficiency
  • Efficient, effective call centers, productive agents, & high customer satisfaction