ShoreTel Premises Collaboration Service Appliances


The Mitel Collaboration Service Appliances—SA 100, SA 400 and the Virtual SA— are sealed appliances, optimized for resiliency and security, designed to run Mitel Premises Collaboration software, including instant messaging, audio conferencing and desktop sharing for Windows and Mac. Mitel Premises Mobility and Mitel Conferencing for Apple iOS users are also supported.

The Service Appliances can be deployed anywhere, including into a corporate DMZ. The appliance has been tested with well-known security tools for potential application and network vulnerabilities.

Software running on Mitel Collaboration Service Appliances can be installed on industry-standard x-86 servers in a virtualized environment which eliminates the need to support multiple appliances, especially for customers that choose a centralized UC deployment.


  • Managed entirely through Mitel Director
  • Deployable securely in DMZ
  • Up to five Collaboration Service Appliances supported per system
  • Hardware-based or virtual