ShoreTel Report Scheduler

Recommended for:

Any new or existing Mitel customer who could benefit from automatic generation and delivery of reports

Non-Contact Center Customers


  • Automatically runs Mitel built-in and enhanced reports
  • Flexible report scheduling (daily, work week, weekly, monthly, quarterly, …)
  • Report output formats: PDF, RTF, XML, Excel, and Crystal Reports
  • Options for saving and EMailing reports
  • Supports Mitel CDR archive database
  • Geared towards an Administrator who schedules reports for Users
  • Uses XML report parameter files and the MS Windows Task Scheduler
  • Software is installed on a non-Mitel Server or client machine.


  • Automatically run, then save and/or deliver reports to Users by E-Mail
  • Minimize system performance impact by scheduling reports to run during off hours
  • Completely eliminate system performance impact by using the CDR archive database