ShoreTel Universal CRM Connector (aka “EasyPop”)

Recommended for:

Any customer desiring economical path to powerful desktop integration.


  • Generic desktop client screen pop “helper” application
  • Provides ability to execute a particular user defined program, batch file, or URL when an incoming call arrives and/or an outgoing call is placed
  • Any or all available Mitel call properties including IVR collected digits can be passed to an outside program
  • Software only Application loaded on user desktop computers


  • Speeds development of proprietary applications by insulating user from Mitel programming details
  • User concentrates on target function development and simply configures Mitel EasyPop settings as desired
  • Flexible settings: Inbound/Outbound, Internal/External, On Answer/On Appearance
  • Choice of automatic or user-initiated trigger behavior