Technology SolutionsIP Phone Systems

What Is An IP Phone System?

At the heart of every business phone system is the PBX (Private Branch Exchange), which connects an organisation’s telephones to each other and to the public switched telephone network (PSTN). Traditional hard-wired PBX phone systems evolved in the 1990s to use Voice over Internet Protocol (VoIP) to carry calls.

An IP PBX phone system - also known as a VoIP PBX, IP-PBX, virtual PBX or IPBX - consists of VoIP-enabled phones and an IP PBX.  The phones register with the IP PBX server and when they make a call, the IP PBX establishes, maintains and releases the connection. VoIP phones can be simple software-based softphones or hardware devices like desk phones or conference phones.

But today’s IP phone systems offer much more than call processing. Mitel’s IP phone systems are a scalable unified communications and collaboration hub for your business, integrating features such as video conferencing, instant messaging (IM), online collaboration and mobility, to extend your business communications wherever you are. By eliminating separate tools, Mitel's brilliantly simple VoIP phone services make it easier for your teams to boost productivity and reduce phone system costs.

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Mitel’s Cloud-based VoIP Phone Services

For businesses looking to simplify communications processes and free up IT teams to focus on core business deliverables, a cloud phone service is an ideal fit. 

Designed on the same codebase as our on-premises phone system, MiCloud Connect is engineered for maximum reliability and functionality without the efforts of onsite maintenance. An end-to-end solution, Mitel engineers manage every aspect - from the phones and cloud architecture to the applications software - so that you only have one hand to shake during your entire business VoIP solution.

Mitel’s cloud IP phone services go beyond just dial tone, delivering rich unified communications, flexible collaboration tools and convenient mobility options that are easy to implement and simple to use from your desk, home office and anywhere in between.

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Mitel’s Onsite Business Phone Systems

Mitel onsite IP phone systems pioneered a fundamentally different approach to IP PBX technology. Built strategically on a single-image architecture, the Mitel Connect ONSITE IP phones and unified communications grow across as many sites or continents as your business requires. 

Our distributed architecture is incorporated into a unique onsite, appliance-based, IP PBX where each switch and site functions as an independent call processor, eliminating single points of failure and resulting in 99.999% availability. Plus, IT staff can easily manage the entire system through an intuitive web-based interface.

 

Mitel's on-premises IP PBX phone system also offers the lowest Total Cost of Operation (TCO) in the industry, with many customers reporting a ROI within a year. With powerful unified communications features and pre-built integrations with popular business applications, Mitel VoIP phone systems make it easier than ever to streamline business interactions and help you get more out of your most valuable assets: people and information.

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Mitel Hybrid Phone Systems

When you need the flexibility of the cloud but want to still retain onsite control of primary phone system components, a hybrid PBX solution can be the perfect fit. Hybrid deployment models are also ideally suited to organisations looking to make a phased migration to a fully cloud-based phone service.

Mitel Connect HYBRID gives you the mix and match to perfectly meet the needs of your business, by deploying an onsite phone system while conveniently adding productivity applications or satellite locations via the cloud. Cloud applications such as fax, voicemail transcription and contact centre functionality can be added on-demand, helping increase employee productivity while minimising the impact on IT teams. 

 

For businesses experiencing rapid growth or supporting remote workers, Mitel’s hybrid phone system also makes it possible to add new users or locations via the cloud and manage everything from a single portal.