BETTER IS HERE, NOT OUT THERE

Mitel & RingCentral ™- make moving to RingCentral MVP ℠- the #1 UCaaS solution fast and easy, with the help of trusted experts, and exclusive offers for upgrade eligible customers.

  • More savings with limited time incentives

    Take advantage of 3 months free service and special competitive pricing.

    Still on contract? We’ll waive your early termination fees. These incentives are only available to Mitel customers upgrading to RingCentral MVPSM and can offer significant customer savings.

    Let's Talk About the Incentives
  • Protect Your Investment in Phones

    Deliver a consistent user experience with minimal training for your users. You have options including keeping your existing Mitel phone or choosing another RingCentral MVP compatible device.

    More details on RingCentral certified Mitel devices
  • Effective Migration Tools to Minimize Business Disruption

    Quickly map your current network and organize phone numbers, user information, and call flow settings to facilitate configuration of the RingCentral MVP solution.

    Learn more about your migration
  • Learn More About Your Onboarding Process

    Flexible self-serve onboarding options can get your system up and running quickly, or RingCentral and Mitel Professional Services can take the lead for onboarding.

    Start your onboarding process

This uniquely simple upgrade experience is only made available for Mitel customers upgrading to RingCentral MVP.

FAQ About Upgrading / Migrating
  • Q. Can we keep our current Mitel phones?

    You have options including keeping your existing Mitel phone or choosing a RingCentral MVP compatible device. Engage your Mitel sales representative for more details on the options. 

      

    Q. Can we keep our integrated wireless DECT Headset?

    A. Mitel integrated DECT headset can be reused with 6900 phones when connected to RingCentral MVP.

     

    Q. Do all the new RingCentral phones have gigabit pass through ports?

    A. In general, MVP compatible phones support GigE, but we recommend this be verified with the manufacturer specifications for the specific 3rd party phone model of interesthttps://support.ringcentral.com/article/List-of-tested-deskphones-with-RingCentral.html

     

    Q. Are all the new RingCentral phones PoE capable?

    A. The MVP compatible phones support PoE, but best to verify the manufacturer specifications for the specific 3rd party phone model of interest.  https://support.ringcentral.com/article/List-of-tested-deskphones-with-RingCentral.html

     

    Q. Will the new RingCentral system work with my current Analog Terminal Adapter (ATA) devices and overhead paging and door buzzers?

    A. Current ATAs will need to be replaced with a supported RingCentral MVP ATA.

     

    Q. Is DECT integration supported with RingCentral MVP?

    A. Yes Mitel SIP DECT integration with RingCentral MVP is currently supported as BYOD (basic SIP).

     

    Q. Will Mitel 5300 IP Phones be supported with RingCentral MVP?

    There are no plans to support the 5300 models with RingCentral MVP. Customers with 5300 phones can replace them with a RingCentral MVP compatible device. 

  • Q. Will there be a change in the amount of Taxes & Fees?

    A. Taxes and fees can be different when purchasing RingCentral MVP.

     

    Q. Which company will my invoice/billing come from?

    A. Your Invoice will come from RingCentral.

     

    Q. As with my current Mitel account, can I keep my invoicing separated by location?

    A. Yes, there is the ability to invoice by separate location, and this is done via RingCentral MVP cost-center management.

     

    Q. Will my pricing increase when I upgrade to RingCentral MVP?  

    A. RingCentral and Mitel teams will work together with existing Mitel customers to match use case, functionality requirements and existing pricing.

      

    Q. Will RingCentral honor the special terms and conditions in my Mitel contract?

    A. As you go through the upgrade to the RingCentral MVP product please inform RingCentral of any unique items related to your account. RingCentral will evaluate special terms on a case-by-case basis. 

     

    Q. Can I keep my existing phone numbers?

    A. Yes, onboarding to RingCentral MVP includes a number porting process so customers can keep their existing phone numbers.

     

    Q. How long will the migration process take?

    A. RingCentral’s implementation process is efficient and quick, in most cases an upgrade migration will only take a short time.  However it will depend on many factors including # users, # sites, cut-over phasing, and programming complexity. As part of the migration process, customer discovery on these factors will help establish an estimated migration timeframe. Mitel and RingCentral teams will make every effort to make the move seamless, with minimal business disruption. 

     

    Q. As a customer, will we have to sign a new contract with RingCentral?

    A. Yes, Mitel customers upgrading to RingCentral MVP will have to sign a new contract directly with RingCentral.

     

    Q. What are my options when it comes to the new contract term?

    RingCentral offers various contract terms depending on the users, user profile and pricing need.

  • Q. Who will support me during the migration from Mitel to RingCentral?

    A. Both the RingCentral and Mitel teams will be engaged for your onboarding to RingCentral MVP.

     

    Q. What work will be required by me during the migration?

    A. In the case of Implementation Service onboarding, you have to assign one or more individuals to be trained as the administrator of the RingCentral system and they will lead the system programming activities. In the case of Professional Services onboarding, you will have to assign resources to work with the RingCentral or Mitel assigned project manager for information requirements, planning and design, training, and acceptance testing.

     

    Q. As a customer, how much downtime can we expect during the migration process?

    A. Cut-over can be coordinated such that there is minimal to no downtime as users migrate to RingCentral MVP.

     

    Q. What are the costs involved in migrating to RingCentral? e.g., Implementation fees?

    A. All Mitel customers with less than 100 users have access to an Implementation Service that is available at no cost and delivered to customers in a self-service model that promotes customer administrator enablement and expedites onboarding. More complex installations may leverage pre-defined professional services packages. Note however that if your requirements do not fit these pre-defined packages, or if you require on-site professional services, or if you require Contact Center configuration services, a more detailed RingCentral-led professional services discovery will be required.

     

    Q. How do we transfer our Mitel Call Flow to the new RingCentral system?

    A. The current Mitel system call flow configuration will be extracted and provided to you for review and updating as needed for the purposes of implementing on the RingCentral system. Once the updates are complete, it will be programmed on the RingCentral MVP platform using standard processes.

  • Q. Should I be concerned about my existing Mitel service and how quickly do I need to upgrade to RingCentral? 

    A. Mitel is committed to the ongoing service delivery of our existing solutions. This includes quality of service as well as regulatory and security maintenance. However we will not be developing further feature enhancements, but instead be focused on creating a smooth upgrade for you to RingCentral MVP.
    As part of the Mitel Customer Experience, we offer a clear process, incentives and the support of the Mitel and RingCentral team to make the move seamless, with minimal business disruption. This experience will be uniquely possible for Mitel customers upgrading to RingCentral MVP. By moving to RingCentral through Mitel, you could be eligible for several lucrative limited time incentives, including Waiver of Early Termination Fees (ETF), up to 3 months free service, special competitive pricing, supported onboarding,. These can potentially add up to 40K* dollars in migration cost savings. 
    *This is based typical migration of a customer with 60 

  • Q. What level of support is offered to customers at no cost? And is there documentation on the different levels of support offered, what it includes and the associated cost if any.

    A. RingCentral offers a 24/7-tiered support model for Customer Support. The freemium support is provided through voice, chat and web. These mediums of support are staffed with technically trained individuals on the different RingCentral product offerings from level 1-3 with specialized groups on Integrations, QoS, and Contact Center.


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These are some features and enhancements you get on RingCentral MVP, that you did not have on Mitel cloud service platforms*:

Administration and Integrations

Integrations: SFDC, Slack, MS Teams integration; Share files with Box, Dropbox or Google Drive); Schedule meetings in Google calendar. Open APIs to create customized solutions, tailored to evolving demands

Enhanced administrator rights: Admins can remove people, unlock accounts, see all guests, delete posts, assign admins, and export company data

Analytics: “Out of the box” reporting including real time and historical reports and cradle to grave reporting

Message and Video

Higher capacity video conferencing: Large Meetings add-on supports up to 500 users

Annotate on a shared screen: Both host and attendees can mark, highlight, and add comments on any shared content

Separate controls for host versus participant and hosts can assign moderators

In-Meeting Chat with internal and external contacts, including Public and private chat options for users

Host and moderators can disable chat preventing distracting or inappropriate messages

Virtual background: Always look professional—pick a pre-set (or upload your own) to brand your background

Support for video as a virtual background (requires dedicated GPU and support for MP4)

Closed captioning: Improve accessibility and be more inclusive.

Combines video and screen sharing: Attendees can watch presentation and speaker at the same time (Currently in Open Beta)

Create personal folders for organizing messages

Advanced search: Search groups, messages and files. Search by file name, associated project, name user that attached file or by date

Phone

Audio Conferencing: Host unlimited number of audio conference calls, with up to 1,000 attendees per conference. (Attendees do not need to be in the RC network to attend)

Local dial-in numbers in 44+ countries

Global VoIP dial-in options: Toll-free or international numbers in 110+ countries, 17 languages available for settings

FAQ About Upgrading / Migrating
  • Q. What is the nature of the Mitel & RingCentral Partnership?

    A. Mitel announced a strategic partnership with RingCentral in which RingCentral is now Mitel’s exclusive UCaaS partner. Mitel will continue to support customers on its MiCloud Connect platform and, working with RingCentral, provide a seamless path to RingCentral’s best-in-class cloud-based MVP for all its customers in a manner and pace that best fits each customer’s needs.

    The Mitel website is a good source of information on this question:
    For customers: https://www.mitel.com/about/strategic-partners/customers
    For partners: https://www.mitel.com/about/strategic-partners/partners

     

  • Q. Are we able to get out of our Mitel Contract and move to someone other than RingCentral?

    A. Yes, you can get out of a Mitel Contract, but you may be liable for early termination fees (ETF). The current incentive for early termination fee (ETF) waiver is only available for Mitel customers migrating to RingCentral MVPTM.

     

    Q. Why should I continue with Mitel or consider migrating over to RingCentral?

    A. As part of the Mitel Customer Experience, we offer a clear process, incentives and the support of the Mitel and RingCentral team to make the move seamless, with minimal business disruption. No other competitor can offer this... only Mitel can!

    By moving to RingCentral through Mitel, you have available several lucrative limited time incentives, including Waiver of Early Termination Fees (ETF), up to 3 months free service, special competitive pricing, and free onboarding. These can potentially add up to 35K* dollars in migration cost savings.

    *This is based typical migration of a customer with 60 seats.

     

  • Q. Who will support the customer during the migration from Mitel to RingCentral?

    A. RingCentral will be the primary contact point working with the customer during onboarding to and implementation of the RingCentral MVP service. This is inclusive of the deployment of any Mitel phones the customer will be using with their service. Mitel will assist the customer with a Migration Assist Package containing the information needed to replicate as much of the customer’s service with Mitel as needed.

     

    Q. What work will be required of the client during migration?

    A. In the case of Implementation Service onboarding, the customer will assign one or more individuals to be trained as the administrator of the RingCentral system and they will lead the system programming activities, with the assistance of a remote Implementation Advisor from RingCentral.

    In the case where the customer has opted to pay for Professional Services onboarding, the customer will assign resources to work with the RingCentral assigned project manager for information requirements, planning and design, training, and acceptance testing.

    The Migration Assist Package from Mitel containing details on customer configuration on their Mitel system, and will provide valuable information to assist provisioning of the RingCentral MVP service in either onboarding model.

     

    Q. As a customer, how much downtime can we expect during the migration process?

    A. Cut-over can be coordinated such that there is minimal to no downtime as users migrate to RingCentral MVP.

     

    Q. What are the costs involved in migrating to RingCentral? e.g., Implementation fees?

    A. All Mitel customers with less than 100 users have access to an Implementation Service that is available at no cost and delivered to customers in a self-service model that promotes customer administrator enablement and expedites onboarding.

    More complex installations may leverage pre-defined paid professional services packages. Note however that if the customer requirements do not fit these pre-defined packages, or if the customer requires on-site professional services, or if the customer requires Contact Center configuration services, a more detailed RingCentral-led professional services discovery will be required.

     

    Q. How do we transfer our Mitel Call Flow to the new RingCentral system?

    A. As part of the Migration Assist Package (MAP), the customers current PBX call flow configuration will be extracted and provided to the customer for review and updating as needed for the purposes of implementing on the RingCentral system. Once the updates are complete, they will be programmed on the RingCentral MVP platform using standard processes. The review of the existing configuration will help ensure the final configuration on MVP will match the current config as much as needed.

     

    Q. What is a Migration Assist Package and how do I get one?

    A. The Migration Assist Package (MAP) delivers on a commitment by Mitel to make a migration from a Mitel Cloud Service to RingCentral MVP as seamless as possible by providing detailed configuration information to the customer on their current services for review and use during MVP implementation, included in the MAP are:

    • System/user configuration info (in the format of the RingCentral MVP onboarding workbooks)
    • Call Flow configurations (including visual depiction for easier review)
    • Audio files (AA, RADs etc.) – (may require a request to Mitel Support)
    • Phone details (MAC Addresses etc.)
    • Customer Service Record (CSR) form to facilitate number porting
    • Migration Journey Guide providing more info on how the information is to be used as well as phone migration instructions

    Mitel provides a MAP to all Mitel Cloud customers upon their decision to migrate to RingCentral MVP. It is sent to the primary contacts on the customer account automatically. If a customer has not received a MAP, they can raise a request through their standard Mitel Support contacts. Proof of RingCentral contract may be required.

     

    Q. How will the migration of phone numbers from Mitel to RingCentral occur? Will there be a porting process required or can these lines simply be moved over to RingCentral?

    A. RingCentral has a well-defined and streamlined process for requesting and executing number porting requests. To facilitate this, and as part of the Migration Assist package, Mitel delivers a Customer Service Record form that contains all numbers owned by the customer including location details prime carrier. With the detail provided in this form, the chances of errors in the submission of porting requests are greatly reduced. The coordination of the porting will be handled by RingCentral during the onboarding/activation process.

     

    Q. Are all Mitel Cloud platforms part of the Migration tool?

    A. Mitel will provide a Migration Assist Packages to all our Cloud customers once they make the choice to migrate to RingCentral MVP.

     

    Q. How long will the migration process take?

    A. This will depend on many factors including # users, # sites, cut-over phasing, and programming complexity. As part of the migration process, customer discovery on these factors will help establish an estimated migration timeframe. Mitel and RingCentral teams will make every effort to make the move seamless, with minimal business disruption.

     

  • Q. Can we keep our current Mitel phones?

    A. Migration of current phones is dependent on the timing of the deployment and which phones you currently have. For a current list of the Mitel Phones certified for deployment on RingCentral MVP, please consult the RingCentral website. https://www.ringcentral.com/office/voip-phone/mitel-phones.html

     

    Q. Can we keep our integrated wireless DECT Headset?

    A. Mitel integrated DECT headset can be reused with 6900 phones when connected to RingCentral MVP.

     

    Q. Do all the new RingCentral phones have gigabit pass through ports?

    A. In general, MVP compatible phones support GigE, but we recommend this be verified with the manufacturer specifications for the specific 3rd party phone model of interest. https://support.ringcentral.com/article/List-of-tested-deskphones-with-RingCentral.html

     

    Q. Are all the new RingCentral phones PoE capable?

    A. The MVP compatible phones support PoE, but best to verify the manufacturer specifications for the specific 3rd party phone model of interest. https://support.ringcentral.com/article/List-of-tested-deskphones-with-RingCentral.html

     

    Q. Will the new RingCentral system work with my current Analog Terminal Adapter (ATA) devices and overhead paging and door buzzers?

    A. Current ATAs will need to be replaced with a supported RingCentral MVP ATA.

     

    Q. Is DECT integration supported with RingCentral MVP?

    A. Yes, we’ve achieved Bring Your Own Device (BYOD) interoperability certification of SIP- DECT with RingCentral MVP. For more details, see https://www.ringcentral.com/office/voip- phone/mitel-dect-handsets.html

     

    Q. Will Mitel 5300 IP Phones be supported with RingCentral MVP?

    There are no plans to support the 5300 models with RingCentral MVP. Customers with 5300 phones can replace them with a RingCentral MVP compatible device. 

     

    Q: Will my Mitel supplied PoE adapter for my IP4xx phone work with a 69xx replacement phone?

    A. Customers can use existing power supplies used for 5300/IP400/6800 for any 6900 phone. If the customer chooses to add new additional 6900 accessories like iDECT or M695 PKM, then they need to check if they have an adequate power supply.

     

    Q: Will my IP4xx headset work with the 69xx phone? Will Mitel supply a headset if it is not compatible?

    A. Mitel integrated DECT headset can be reused with 6900 phones when connected to RingCentral MVP.

     

    Q. Will we be working with Mitel support or RingCentral support when it comes to setting up 6900 series phones on RingCentral?

    A. RingCentral will be the primary contact point working with the customer during onboarding to and implementation of the RingCentral MVP service. This is inclusive of deployment of any Mitel phones the customer will be using with their service. For devices supporting Zero Touch Provisioning (ZTP) on 6900 devices, the migration of these devices can be completely managed through the RingCentral MVP provisioning tools requiring the phones only to be rebooted, factory reset or simply powered up (depending on how the phones were being used on Mitel service). Note that details on the phones being migrated, and the steps required to deploy will also be provided as part of the Migration Assist Package.

     

    Q. How about wireless LAN adapters, Bluetooth speakers, and other accessories. Will Mitel transfer title on these devices to the end user?

    A. Devices and accessories that can be used on MVP have their titles transferred to the customer.

     

    Q. Will RingCentral be offering 6900 series phones for new customers?

    A. Yes, 6900 phones will be available to order from the RingCentral website in the coming months. Customers can choose to purchase or rent these phones.

     

  • Q. Will there be a change in the amount of Taxes & Fees?

    A. Taxes and fees can be different when purchasing RingCentral MVP

     

    Q. Which company will my invoice/billing come from?

    A. Your Invoice will come from RingCentral Mitel Cloud to RingCentral Migration - Frequently Asked Questions

     

    Q. As with my current Mitel account, can I keep my invoicing separated by location?

    A. Yes, there is the ability invoice by separate location, and as done via RingCentral MVP cost- center management.

     

    Q. Will RingCentral honor the special terms and conditions in my Mitel contract?

    A. Any special terms and conditions should be discussed as part of the RingCentral MVP negotiations.

     

    Q. Can I keep my existing phone numbers?

    A. Yes, onboarding to RingCentral MVP includes a number porting process so customers can keep their existing phone numbers.

     

    Q. As a customer, will we have to sign a new contract with RingCentral?

    A. Yes, Mitel customers migrating to RingCentral MVP will have to sign a new contract directly with RingCentral.

     

    Q. What are my options when it comes to the new contract term?

    A. RingCentral offers various contract terms and pricing options depending on number of users, user profile, and annual versus monthly term.

     

    Q. Will I be billed by Mitel and RingCentral during the RingCentral activation period?

    A. Yes, Mitel will continue to bill for services during the RingCentral activation until you complete the normal service disconnect request with Mitel after the successful cutover to your RingCentral MVP service. RingCentral’s service contract and Terms of Service govern the start of billable services on the MVP service.

     

  • Q. What is the process for suspension of Mitel Sky and MiCloud Connect self-service portal options for adding seats and sites?

    A. That is done automatically and as a matter of course if the customer goes on credit hold. Credit hold is applied when the customer is well past-due on payments and occurs prior to Mitel taking action to snip outbound calls.

    If there is a case where a Mitel Sky and MiCloud Connect customer saw suspension of their self-service access and customer is not past-due, then please raise as a Mitel Support issue.

    Flex/Business/Office customers do not have a self-service portal for adding sites/services; they must contact Mitel Support or Mitel CSM. We are not investing to build such a portal, instead, as you know, our intent is to migrate to RingCentral.

     

    Q. Do we have any RingCentral literature, such as a basic pricing document or document showing the profile/license options with standard pricing included?

    A. RingCentral plans and pricing details vary by region, US details here: https://www.ringcentral.com/office/plansandpricing.html Note at the top of the web page the toggles for monthly versus annual payment options and slider for number of users.

     

    Q. What level of support is offered to customers at no cost? And is there documentation on the different levels of support offered, what it includes and the associated cost if any.

    A. RingCentral offers a 24/7-tiered support model for Customer Support. The freemium support is provided through voice, chat and web. These mediums of support are staffed with technically trained individuals on the different RingCentral product offerings from level 1-3 with specialized groups on Integrations, QoS, and Contact Center.

    Only the RingCentral Enterprise support, TAM, Implementations and Professional Services comes with a cost.

     

Customer Contacts
  • Questions related to the onboarding and implementation of the MVP service including, but not limited to, configuration, number porting, and phone deployment are to be directed to the customer’s primary implementation contact at RingCentral.

    • For Implementation Service onboarding, if the customer has not been contacted by the RingCentral implementation team, the customer can reach out to the following contacts:
      • United States: (866) 309-2827 | 6 am - 6 pm, Pacific
      • United Kingdom: (800) 048-7185 | 8 am - 6 pm, London
      • Australia: (800) 957-193 | 9 am - 6 pm, Sydney
      • Europe: (800) 914-944 | 9 am - 6 pm, France
    • If the onboarding is being led by RingCentral Professional Services (PS), customers can contact the RingCentral PS team at [email protected]

  • Technical questions relating to the customer's configuration on their Mitel service, including questions on their Migration Assistance Package, should be directed to Mitel Customer Support through standard mechanisms.

  • Customers with non-technical questions related to the RingCentral migration including questions on ETF charges, device transfers or swaps, or any other incentive-related questions can contact the Migrations Success Help Desk @ [email protected]

    • Mitel Account Cancellation: 800-418-2215
    • Billing questions:
      • Make a payment by phone (Connect/Sky): 800-226-6775
      • MiCloud Flex, Business and Office: 800-722-1301

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