Connect Services
Looking for Product Support?

Customer Support

Technical Documents

Learning Center

MiCloud Connect Delivery

Optimizing your phone service from discovery to delivery to management

Ensuring A Smooth Transition

Choose the phone system installation experience that’s right for you. Mitel believes that the transition to a new phone system does not have to be painful.  Each new client is provided with resources dedicated to managing a smooth transition through the process from beginning to end.  Because the requirements of each client are unique, we offer a variety of services to meet your needs.

ExpertStart Overview

  • Project Kickoff
  • Site Survey (On-site) - A MiCloud Connect certified technician will visit your location(s) to survey your communication infrastructure and network setup
  • System Design (call routing and feature options)
  • LAN Readiness

Configuration and Testing

Managed Services Turn-up (On-site) - Mitel Implementation personnel will be on-site to facilitate the extension of the Service Provider demarcation point from the building main entry to the closet, and the installation and testing of the Mitel Sky managed router and turn up of the Managed Services.
 
  • Network Quality Assurance
  • Telephone Number Turn-up
  • Local Number Porting (LNP) Management
  • Caller ID Name (CNAM) Registration
  • Directory Assistance Listing
  • Deployment and Go-Live
  • Phone Go-Live (On-site) - MiCloud Connect personnel will be on-site to distribute, install, and assign phones to all end users

Mitel JumpStart

MiCloud Connect JumpStart is a professional service designed to make implementing your new cloud phone system a great experience with minimal cost.  Our experts will work remotely with your internal IT resource or a trusted third party to deliver your solution.   JumpStart is recommended for our clients with experienced IT resources or a trusted IT Partner.
 
JumpStart Overview
  • Project Kickoff
  • Site Survey
  • System Design (call routing and feature options)
  • LAN Readiness

Configuration and Testing

Managed Services Turn-up - MiCloud Connect personnel will provide remote consultation to help you extend the Service Provider demarcation point from your building main entry to the closet, install and test the router, and turn up the Managed Services.
 
  • Network Install
  • Network Quality Assurance
  • Telephone Number Turn-up
  • Local Number Porting (LNP) Management
  • Caller ID Name (CNAM) Registration
  • Directory Assistance Listing
  • Deployment and Go-Live
  • Phone Go-Live - Mitel Sky personnel will remotely assist your resources as they distribute, install, and assign phones to all end users

Network Broadband Service Install

Network Delivery
Mitel Network Delivery Services will partially or fully discover, design, install, configure, test and hand-off new or existing customer corporate data network infrastructure that can successfully carry VoIP traffic. This service is applicable for new or existing customer site deployments.
 
Characteristics and Features of the Mitel Network Delivery Service
  • Pricing scales with the number of "Primary-use" IP Phones (e.g.,handset or softphone) on a per site basis
  • Actual Invoiced Primary-use IP Phone count determined at end of deployment
  • Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support Mitel VoIP installation
  • Verify network architecture and/or configurations for proper design and Quality of Service requirements
  • Design and deployment of customer provided and Mitel approved data network equipment (e.g. L2/L3 switches, router, firewall, MPLS, Internet connectivity, WLAN)
  • Configuration for only voice and data VLANs per site
  • Configuration for WLAN VLAN(s) if WLAN controller(s) and APs (access points) are deployed
  • Redundant configurations where applicable
  • Customer specified, short-term port capacity growth above install user base
  • Offered as a Remote Mitel Service
  • On-Site Service available with custom quote


Exclusions

  • Any uncommon or special data network configuration for unrelated data applications that require additional configuration above the typical data network infrastructure on the data VLAN
  • Hardware not on Mitel approved data network equipment list
  • Server deployments
  • Post installation data networking maintenance support
  • Setup of data network monitoring tools such as SNMP, S-Flow, Net-Flow, etc.
  • Rack and stack or physical connections of equipment (i.e. Remote Support Only)
  • Mitel purchase/resale of non-Mitel equipment and/or shipping

Network Services Portfolio: Network Delivery

Mitel Network Delivery Services will partially or fully discover, design, install, configure, test and hand-off new or existing customer corporate data network infrastructure that can successfully carry VoIP traffic. This service is applicable for new or existing customer site deployments.

Characteristics and Features of the Mitel Network Delivery Service

  • Pricing scales with the number of "Primary-use" IP Phones (e.g.,handset or softphone) on a per site basis
  • Actual Invoiced Primary-use IP Phone count determined at end of deployment
  • Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support Mitel VoIP installation
  • Verify network architecture and/or configurations for proper design and Quality of Service requirements
  • Design and deployment of customer provided and Mitel approved data network equipment (e.g. L2/L3 switches, router, firewall, MPLS, Internet connectivity, WLAN)
  • Configuration for only voice and data VLANs per site
  • Configuration for WLAN VLAN(s) if WLAN controller(s) and AP's (access points) are deployed
  • Redundant configurations where applicable
  • Customer specified, short-term port capacity growth above install user base
  • Offered as a Remote Mitel Service
  • On-Site Service available with custom quote

 

Exclusions
  • Any uncommon or special data network configuration for unrelated data applications that require additional configuration above the typical data network infrastructure on the data VLAN
  • Hardware not on Mitel approved data network equipment list
  • Server deployments
  • Post installation data networking maintenance support
  • Setup of data network monitoring tools such as SNMP, S-Flow, Net-Flow, etc
  • Rack and stack or physical connections of equipment (i.e. Remote Support Only)
  • Mitel purchase/resale of non-Mitel equipment and/or shipping

Mitel support

Click Here
Ready to talk to sales? Contact us.
Find a Partner (844) 319-5912 Email Us