User Portal Tutorials

 

Reset Password Request - End-User Tutorial

This tutorial is for Clearspan® End-Users who want instructions on how to use the Self-Service End-User password reset process. This tutorial demonstrates the process to reset an End-User's Password and Passcode.

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Clearspan® Anywhere Web Portal

This tutorial is for end-users wanting an introduction and setup instructions for Clearspan Anywhere. The tutorial will demonstrate how to setup Clearspan Anywhere through a Web Portal. Then the tutorial will demonstrate how to make and receive calls with your Anywhere phone and how to use the Call Pull feature.

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Clearspan® Unified Messaging Training

This tutorial goes step-by-step through Unified Messaging covering the following topics: Overview, Telephone Access, Voicemail, Microsoft Outlook Access and Web Access. 

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BLF (Busy Lamp Field) Monitor Feature Tutorial

This tutorial is for end-users wanting an introduction and setup instructions for the Aastra® Clearspan® BLF Monitor feature. The tutorial will demonstrate how to setup the BLF feature through a Web Portal. Then the tutorial will demonstrate how the feature works and how the LEDs and icons look when displaying an extensions status .

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Update Profile and Change Password

This tutorial is for end-users wanting instructions on how to update their Clearspan® User Profile. The tutorial will also demonstrate how to change the end-user's Web Access password and their Voice Portal password.

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Clearspan® - Schedules

This tutorial is for end-users wanting instructions on how to create a schedule. The tutorial will also demonstrate how to add the schedule to the Clearspan Anywhere feature.

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Clearspan® Web Portal - How to Change the Number of Rings for Voice Mail

This tutorial is for Clearspan® administrators or end-users that are using the Clearspan Web Portal and want instructions on how to change the number of rings before an incoming call is forwarded to Voice Mail. This tutorial covers a scenario where a user has Simultaneous Ringing or the Clearspan® Anywhere service and needs more time to answer an alternate phone (e.g. mobile phone) before the call is forwarded to Voice Mail.

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