About Licensed Features

Feature

Description

Auto Answer

Incoming calls are answered at the first ring by the selected device (Desk Phone or Softphone). Users enable and disable this feature from the Dynamic Status dialog box on the Desktop Client.

 NOTE: Auto Answer conflicts with the Dynamic Extension Express feature on the MiVoice Office 250 PBX.

 NOTE: Auto answer is not supported on SIP soft phones.

Call Forwarding

The Call Forwarding feature allows users to:

• forward to any non-PRG destinations.

• add preferential routing.

• send calls to dynamic extensions.

When users are not licensed for Call Forwarding, they can still send calls to their desk phones, softphones, and voice mail. In addition, users can set Do-Not-Disturb and Auto Answer options.

Chat

Users can participate in online chat sessions with other MiCollab Client users also licensed for chat. Users access the Chat submenu from the Corporate Contacts context menu.

Collaboration Integration

Users can access MiCollab Audio, Web and Video Conferencing (formerly known as Audio and Web Conferencing - AWC) features from the Collaboration submenu (available from the main menu) and the Start Collaboration option from the Corporate Contacts context menu.

Compact Mode

Users can switch between the full mode and compact mode Desktop Client interfaces.

Console Option

Users have access to the Console from the Desktop Client main menu. The Console provides access to attendant functions such as answer, transfer, hold, and the ability to view and change another user's status. By default, console users run in Universal presence mode.

 NOTE: This feature must be purchased. Also, users who are licensed for the Console Option automatically have Universal Presence enabled for all local corporate contacts. This excludes contacts from peered MiCollab Client Services and external IM servers.

Desk Phone

Users' desk phone extensions, as programmed on the PBX, are integrated with MiCollab Client.

 NOTE: This feature must be purchased. Also, purchasing x licenses of this features automatically provides x number of all of the non-purchasable features.

Desktop client SDK

This license is required for MiVoice for Skype for Business feature.

 NOTE: MiVoice for Skype for Business Deskphone only users: those users only require the Desktop client SDK feature.
MiVoice for Skype for Business Softphone only users OR those users with a Softphone and an associated Deskphone will require the Softphone feature in addition to the Desktop client SDK feature.

Do-Not-Disturb (DND)

Users can enable and disable DND for each type of Dynamic Status. When DND is enabled, callers receive a busy tone and a Do-Not-Disturb message and incoming calls are not logged in the call log. Users enable and disable this feature from the Dynamic Status dialog box on the Desktop Client.

Dynamic Status

Users can add statuses and configure the following Dynamic Status elements:

• Status Name (for example, In the office or Gone for the day)

• Optional custom text

• Instant Message availability and auto reply

• Preferential Routing

• Phone Settings (DND and Auto Answer)

Users can manually change their Dynamic Status at any time using the MiCollab Client interface. The new status is then communicated to other MiCollab Client users. In addition, Dynamic Status is also automatically updated in response to the user's Outlook calendar entries.

 NOTE: This feature must be purchased.

External Dial

Users can dial an external number from an integrated application such as Microsoft Word, Outlook, and Internet Explorer. The user may need to complete some configuration in the application to enable external dialing.

Federation

The Federation feature provides MiCollab Client users with expanded IM capabilities. When the MiCollab Client Service is licensed for this feature, you can configure federation for the Enterprise on the Federation Tab, and users can view IM presence and chat with federated IM contacts using the Desktop Client's Chat window.

 NOTE: This feature must be purchased and is a server-level license. Therefore, it will not appear in any feature profiles. Also, MiCollab Client 4.0 IM server support is limited to Microsoft Office Communicator Server (OCS) 2005, and 2007 R2, and IBM Lotus Sametime Server 8.5 and 8.5.1.

Knowledge Management

Users can index computer files and documents associated with a contact. When the user receives and incoming call, the Knowledge Management popup window appears presenting the user with a list of files associated with the caller including e-mail messages, contact entries, and documents (Microsoft Word, Excel® PowerPoint® , Outlook and Adobe® Portable Document Format).

Launchpad

Users can access the Launchpad view, which provides quick access to frequently completed actions, from their Desktop Client. Actions include dialing a number, browsing to a URL, running a program, and exploring a folder.

Mobile Handoff

Users on Mobile device can use the Call Handoff feature (ability to push a call to other devices within the Personal Ring Group). This feature is limited to users on MiVoice Business communication platforms only.

 NOTE: Handoff Feature Code: As a prerequisite, the MiVoice Business Feature Code for Handoff must be programmed. If this feature is added to an existing server, the PBX need to be synchronized with MiCollab Client before the feature can be used (also see Synchronization Tab).

Mobile SIP Softphone

Allows user to have SIP-Based Softphone on Android and iOS clients. This feature is supported on MiVoice Office 250 and MiVoice Business systems only (MiVoice Business 5.0 SP2 and later release).

 NOTE: You must have the "MiCollab Mobile Client for Smart Devices" license enabled before you can enable the "Mobile SIP Softphone" license.

Office Communicator Integration

Users can send and receive instant messages using the Microsoft Office Communicator IM client, from the Desktop Client. Similar to the Chat feature, users can access the Office Communicator submenu from the Contacts context menu.

Peering

The Peering licensed feature allows you to configure communication paths with other MiCollab Client Services for the purposes of sharing presence information and providing communication features between Enterprises.

 NOTE: This feature must be purchased and is a server-level license. Therefore, it will not appear in any feature profiles.

Phone Button Programming

Users can configure the buttons on their IP phone from the Mitel Integrated Configuration Wizard. This feature is limited to users on MiVoice Business communication platforms only.

Presence

MiCollab Client Service uses Dynamic Presence (which is a replacement for Universal and On-Demand Presence) for telephony presence. The Desktop client will display presence for the contacts in the current view.

 NOTE: Console users will see presence information for all your corporate contacts.

 NOTE: An account with a Deskphone, Softphone, Stand-alone Web Portal, or Mobile Client for Smart Devices license has telephone presence even when the Presence feature is not selected in the feature profile.

Presence on Mitel Sets

Users can configure presence information for multiple contacts on their Desktop Client. This feature is limited to users on MiVoice Business communication platforms only.

Presence on Mitel InAttend

InAttend Users can view presence* information for contacts associated with MiCollab Client.

 NOTE: This feature is limited to users on MiVoice MX-ONE and MiVoice 5000 communication platforms only.

RSS Window

Users have access to the RSS window, located at the bottom of the desktop client UI. Typically, RSS feeds provide syndicated content such as events listings, news stories, headlines, excerpts from discussion forums, or corporate information to the user. Depending on how you configure the RSS Window options for the user's account, users may be able to hide or display the RSS window and change the RSS URL.

Softphone

Users' softphone extensions, as programmed on the PBX, are integrated with MiCollab Client.

 NOTE: This feature must be purchased.

Stand-alone Mobile Web Portal

The Mobile Web Portal provides users with remote access to a subset of MiCollab Client features, such as configure and change their Dynamic Status, access call history data, view corporate contacts, access voice mail messages, and configure account options.

Stand-alone Web Portal

The Web Portal provides users with remote access to a subset of MiCollab Client features, such as configure and change their Dynamic Status, access call history data, view corporate contacts, access voice mail messages, and configure account options.

MiCollab Mobile Client for Smart Devices

Users can install and use the MiCollab Mobile Client client application on their Android, iPad, or iPhone mobile device. The MiCollab Mobile Client application provides Dynamic status updates based on location, time, WiFi, GPS and/or Bluetooth (depending on the device). The application also provides an integrated environment in which users can manage Dynamic Status, communicate with corporate contacts, and access visual voice mail and call history.
The MiCollab Mobile Client for Smart Devices was formally known as the Locator.

Video Calls

Users have access to video presence for Corporate Contacts and can participate in point-to-point and multi-party video sessions. Video services for the MiCollab Client Desktop Client are provided by Mitel MiCollab Audio, Web and Video Conferencing. Refer to the MiCollab and MiCollab Audio, Web and Video Conferencing documentation, available on the Mitel eDocs Web site, for additional licensing information for MiCollab Audio, Web and Video Conferencing.

Visual Voice Mail

Users have access to the following NuPoint UM voice mail features from the Visual Voice Mail view:

• Receive message waiting indications

• Play, forward, and delete voice mail messages

• View, forward, and delete fax messages

• Change the voice mail PIN

 NOTE: This feature requires the user's mailbox to be configured on the NuPoint UM voice mail system.