This section provides task summaries for integrating NuPoint Unified Messaging voice mail with the MiVoice Office 250. Each summary provides a high-level list of the tasks that are required for each of the applications involved in the product integration.
For detailed integration procedures, refer to the Mitel MiVoice Office 250 and NuPoint Unified Messaging Integration Guide available at Mitel OnLine.
Task summaries are provided below for the following applications:
The table below summarizes the installation and configuration tasks necessary on the MiCollab server.
Refer to the MiCollab Installation and Maintenance Guide for detailed procedures.
TASK |
COMMENTS |
Install Mitel Standard Linux (MSL) and NuPoint UM software. |
Install from boot-up on the MiCollab server connected to the same physical network as the MiVoice Office 250. Also full IP connectivity is assumed possible between NuPoint UM and the SIP Gateway, meaning that no security hardware or software is active. |
Install application blades from CD. |
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Install Text-to-Speech blade from the Server Manager Blades panel. |
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Reboot the MiCollab server. |
Make sure to select the EL version of the kernel. |
Check that MSL has been properly licensed using Mitel's Applications Management Center server (AMC). |
NuPoint UM features to be used or tested are enabled in the AMC Application Record. The Application Record ID is requested and the Application Record is activated during the MSL installation. |
The following configuration tasks are required for NuPoint Unified Messaging voice mail to integrate with the MiVoice Office 250.
A documentation reference is provided for each of the configuration tasks.
TASK |
COMMENTS |
Verify that the SIP Gateway is running and correctly configured. |
This provides NuPoint UM with SIP Gateway IP/port data and Line mapping details used to accept calls from the SIP Gateway and redirect them to available NuPoint Lines. SIP endpoints will be able to call a Pilot Number that will route to an available NuPoint UM line and hear a greeting prompt, such as "Welcome to the message center. Please enter a mailbox number or wait." |
Verify that the security settings on the NP-UM server have been modified so that it is possible to establish full telephony communication between the SIP Gateway and NuPoint. |
Security modifications are completed within the MSL Server Console. See Modifying the Security Settings on the NuPoint Unified Messaging Server for instructions.
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Configure/Add a SIP Gateway as a Cluster Node to NuPoint UM. |
This is necessary to set up network mappings for SIP calls. Refer to Add a Network Element for instructions to configure a SIP Gateway. |
Configure NuPoint UM Line Groups, Ports, and Dialing Plan. |
Each NuPoint UM line is dedicated to handle one call at a time. Therefore, the number of lines defined in NuPoint UM is the maximum number of simultaneous calls possible. NuPoint UM can have up to 120 lines. A Line Group is a collection of one or more NuPoint UM lines, each mapped to a cluster node. When lines are linked to a SIP Gateway cluster node, incoming SIP calls can be accepted and routed to available NuPoint UM lines for SIP. Refer to Add a Line Group for instructions to set up NuPoint Unified Messaging lines for a SIP Gateway. |
Configure basic voice mail and mailboxes for NuPoint UM. |
Add users, phones, mailboxes, and the Speech Auto Attendant. After the configuration is completed, an endpoint that calls in to NuPoint UM with an extension that matches the mailbox number in the created mailbox will be prompted to log on. For example, if mailbox 1000 is created, the Endpoint assigned to extension 1000 may call NuPoint UM and hear "Hello mailbox 1000. Please enter your passcode." |
Set up and initialize the Administrator mailbox. |
The Administrator mailbox is set up by default (under mailbox number 998) during the NuPoint UM software installation. It can be used to record System Message Prompts and program additional user mailboxes. |
Direct callers to NuPoint UM mailboxes on Call No Answer. |
Call No Answer scenarios must be correctly configured through the SIP Gateway/SIP Endpoint Call Forwarding options. In general, when Call No Answer is detected at the SIP Endpoint, the call should be forwarded to the NuPoint UM Pilot Number (Extension) as "Call Forward Not Available." It is assumed that the Endpoint Extension forwarding the call matches a mailbox number programmed in NuPoint UM. If this is the case, when a forwarded call is received by NuPoint UM, a prompt will indicate that the recipient is not available and ask the caller to leave a message. |
Enable message notifications. |
Check that message notifications are set up at the mailbox level. Each mailbox may be set up for two notification types concurrently. Refer to Configure a Mailbox for Paging. Note: When a Message Delivery Pager Notification Type is enabled, the receiver of the Notification Call must speak within five seconds for NuPoint UM to provide message information and options. Otherwise, NuPoint UM will consider the Notification Call to be a failure. |
Configure Distribution Lists. |
Distribution lists allow a mailbox user to send messages to multiple mailboxes in one step. Distribution lists may be configured in the Web Console or in the Web View interface. Refer to Managing Distribution Lists. Refer to the Web View Help for configuration instructions through the web view interface. |
Configure Line Groups voice mail, MWI notifications, and Pager Notifications if this functionality is used in the system. |
Refer to Add a Line Group. |
Configure Line Groups for Speech Auto Attendant, Fax, and NuPoint Receptionist if this functionality is used in the system. |
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Configure NuPoint Receptionist if this functionality is used in the system. |
Refer to NP Receptionist. |
Create call flows with Call Director. |
Create customized call flows to handle incoming callers with the NuPoint UM Call Director. Before any Call Director call flow may be created, the Call Director User Interface must be enabled within associated Line Groups. Refer to the Call Director Help for call flow creation.
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Configure Classes of Service (COS). |
Each mailbox created in NuPoint UM is assigned a set of values that define features, limitations and restrictions. These attributes are defined as three Classes of Service, called Feature Class of Service (FCOS), Limits Class of Service (LCOS) and Restriction Class of Service (RCOS). Default classes already exist in NuPoint and are applied to new mailboxes automatically. However, changing privileges for a user requires an administrator to apply different classes to a mailbox. New classes definitions are often required to define a specific set of attributes adequately. |
The following list provides a configuration summary of what to configure on the MiVoice Office 250 for NuPoint UM.
Refer to the MiVoice Office 250 Features and Programming Guide for detailed procedures.
TASK |
COMMENTS |
Create SIP Peer Voice Mail. |
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Specify configuration options.
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The following information is required:
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Configure Group Lists. |
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Configure Mailboxes. |
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Configure IP Call Configuration.
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The following configuration is required:
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Create and configure SIP Peer Voice Mail Application. |
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