About MiCollab Client

MiCollab Client is an application that converges Mitel communication platform call control capabilities with Dynamic Status, presence, contact management, and collaboration to simplify and enhance real-time communications.

 NOTE: MiCollab Client functionality described in documentation refers to enterprise as a single company entity. In scenarios where multiple server domains are created, it is understood to be within a single company environment where multiple MiCollab Client Services or mixed PBX nodes are required to manage the solution.

Users can access MiCollab Client features from the following interfaces:

• MiCollab Desktop Client

• MiCollab Web Portal

• MiCollab for Mobile

• MiCollab MAC Desktop Client

MiCollab Client user interfaces support several languages.

User documentation for MiCollab Client is available in the following languages:

MiCollab Client is integrated with other Mitel applications.

See the Administrator Tasks topics for basic administrator and links to task-related instructions.

See the Administrator Interface topic for a description of the UI elements in the MiCollab Client Service Administrator pages.

Note: For instructions on how to integrate the MiCollab Client database into the USP database using the MiCollab Client Integration Wizard, refer to the MiCollab Installation and Maintenance Guide.

MiCollab Client Service Administration Page

This page includes the following sections:

Configuration

Provides a button that links to the administration tabs and associated pages. Click Configure MiCollab Client Service to access.

Status

Provides the current status for the MiCollab Client Service, and the ability to start, stop, or refresh the server. For Server Status, the name of the server is displayed along with one of the following:

• Active: The server is online and operational.
• Becoming Active: The server is in the process of coming online.
• Idle: The server is offline and not operational.

To start, stop, or refresh the server:

1. Select an action from the list box:

• Start Mitel MiCollab Client Service
• Stop Mitel MiCollab Client Service
• Refresh Status

2. Click Perform Requested Action.

Client Versions

The MiCollab Client client software stored on this server may be upgraded or downgraded without requiring an upgrade of the MiCollab Client.

To perform an upgrade or downgrade of a supported MiCollab Client client:

1. Under Applications, click MiCollab Client Service.

2. In the New Client Package field, click the Browse button and navigate to the MiCollab Client client package to be uploaded.

3. Click Upload MiCollab Client.

4. The list of installed MiCollab Client client software will automatically be refreshed with the updated version information.

NOTE: The MiCollab Client Service Administration page accepts only .rpm format when uploading MiCollab Client software.

Diagnostics

The Diagnostics section of the page provides access to diagnostics tools. Click Perform Server Diagnostics to access diagnostics tools.

 NOTE: Do not use the MiCollab Client Service Diagnostic tools unless you are instructed to do so by Mitel technical support personnel.

RC4 Setting

Rivest Cipher 4 (RC4) is a stream cipher that protects confidential data messages sent to and from secure URLs. However, RC4 has multiple vulnerabilities and the Payment Card Industry Data Security Standard (PCI DSS) recommendation is to disable it.

By default, RC4 is enabled. Enabling or disabling this option may impact presence and ongoing chats,  so change this setting outside of business hours. To change the setting:

• Clear the box to disable or check the box to enable.

• Click Save RC4 Setting.

 NOTE: If MBG is acting as a gateway for connections from a MiCollab server,  there may be a requirement to enable RC4.

Related Topics:

What's New in MiCollab Client?