About MiTeam

MiTeam is Mitel’s Cloud-based collaboration tool that provides mobile users with the ability to access features, such as

• Collaborate: Manage collaboration streams     

• Chat: Hold chat sessions and receive chat notifications

• Pages: Add white-board pages

• To-Do: Create to-do lists

• File Sharing: Store and share files, and

• MiTeam Meet: Perform audio and web sharing within a team.

Requirements

• MiTeam is supported for UCC Premium users on MiCollab Release 7.2 and later systems.

• The MiCollab server requires bi-directional access to the MiTeam solution on the Internet at the following top-level MiTeam FQDNs: miteam.micloudoffice.com and api.micloudoffice.com. Because Internet access is required, MiTeam is not available to Dark Data Centers. Note that in a private cloud these FQDNs will be different.

• Port 443 must be open for incoming and outgoing traffic. The MiCollab server communicates with the MiTeam solution via Port 443.

• Users must be supported under the same OrganizationID in order to join chat, share files and so forth. The OrganizationID is an identifier for your company in the MiTeam service provider.

• Peered servers must share the same OrganizationID if MiTeam is enabled. The OrganizationID is used group the UCC Premium users from the servers into a cloud user group.

• MiTeam users cannot log into the cloud service directly at https://miteam.micloudoffice.com/ (Moxtra’s public Web Client).

• MiVoice Border Gateway Release 9.3 or later is required.

• In order for users to use MiTeam Meet, the Audio, Web and Video application must be configured and active. The maximum duration of a MiTeam Meet is 2 hours. This maximum duration is not configurable.

• Do not enable the Audio, Web, and Video Enable Port Reservations option if MiTeam is required. These two features are mutually exclusive . When the Enable Port Reservations option is enabled, MiTeam users are unable to join a stream.

Browser Support

To use MiTeam from the web client, users must allow third-party cookies in their browsers. If cookies are disabled, users are unable to open streams.

Chrome

1. Click .

2. Click Settings > Show advanced settings > Content Settings.

3. Enable "Allow local data to be set (recommended)".

4. Disable "Block third-party cookies and site data"

5. Click Finished.

FireFox

1. Under Options > Privacy > History.

2. Check "Accept cookies from sites".

3. Set "Accept third-party cookies" to "Always".

4. Set "Keep until they expire".

Safari

1. Click Settings.

2. Click Privacy.

3. Set Cookies and Website-Data: to “just from websites I visit” or “Always allow”.

Microsoft Edge

1. Click . . .

2. Click Settings.

3. Click Show Advanced Settings.

4. Click Cookies.

5. Enable Do not block any cookies.

Supported Clients

MiTeam is supported with the following MiCollab clients:

• MiCollab for PC Client (Windows 7 and 10 only)

• MiCollab Web Client for PCs (Windows/MAC only)

• MiCollab for Mobile Clients (iOS/Android only).

The following minimum operating systems are required:

• Phone (4s +)/IOS 9+ (not supported on iPad or iPod)

• Android Phone 4.4 +

MiTeam is not supported on the following clients:

• MiCollab Desktop Clients

• Legacy Web Clients

• Blackberry Clients

• Windows Phone Clients.

Supported Communication Platforms

MiTeam is supported for single and multiple MiCollab server deployments on the following Mitel communication platforms:

•       MiVoice Business

•       MiVoice MX-ONE

•       MiVoice 5000

•       MiVoice Office 400

MiTeam is only supported in MiCollab Client Integrated Mode. It is not supported for MiCollab Client Co-located mode or on MiCollab Client stand-alone systems.

Note: If you have UCC Premium users on a MiCollab system where MiCollab Client is in co-located mode and then run the MiCollab Client Integration Wizard to place MiCollab in integrated mode, MiTeam is not automatically enabled for the users. You must manually enable MiTeam from the MiCollab Client tab of the User and Services application.