Run a Billing Report

A Billing Report is generated for a mailbox and is run from the Billing Report view. Mailbox data is displayed on the form.

Note: Running a Billing Report generates pop-ups in your browser window.

To run a Billing Report:

  1. In the navigation tree, click Report Generation, then click Billing, and then click Billing Report. The Billing Report Statistics (below) are displayed.

  2. In the Mailbox: field, enter the number of the mailbox you want to run a billing report for, and then click Search. The data for the Current tab is displayed.

  3. To generate a report for printing, click Printer Friendly Version...

  4. To export the report to a comma-separated value (CSV) file, click Export to CSV file...

    5. Note: By default, Microsoft Excel does not display UTF-8 characters properly. To export a file with UTF-8 characters successfully, open the file in Notepad, click Save As and save the file without any changes.

  5. In the Options pop-up screen, select Billing Info from Current Mailbox, All Mailboxes, or Mailbox Range and then select Gathering Period from Current Data, Previous Data or Termination Data.

 

Billing Report Statistics

Each billing report displays the following information and statistics:

Mailbox Information

Field

Information

Mailbox:

The number of the mailbox that the report was run on

Owner:

Name of the mailbox user

Department:

Department code of the mailbox user

Data Gathered On:

Date and Time  (mm/dd/yyyy, hh:mm:ss AM/PM).

Total Charge: (for the tab)

This data is calculated by the system.

 

Below the Total Charge: field is a breakdown of statistics making up the total according to the billing categories on the Billing Rates Form. The statistics are organized according to Item, Count, and Charge, respectively. If the numeric value for any statistic is 0, then the statistic is not displayed.