Unified Communications & Collaboration (UCC) licensing simplifies the selling and ordering process because it bundles the platform and application user licenses together. Instead of ordering a MiCollab license, MiVoice Business user license, and multiple individual applications licenses for each user, you just order a single UCC license per user. Although you can order licenses individually (“à la carte”) we recommend that you use UCC licensing because it offers the following benefits:
simplifies the licensing of a MiCollab user by bundling an MiVoice Business user license with a specific set of application user licenses
offers a significant pricing discount over “à la carte” licenses
provides tiered functionality with progressive discounts.
The following UCC user bundles are available:
UCC Basic
Note: You use Enterprise UCC V4.0 licenses with all MiCollab Release 7.0 and later systems.
Licensing is supported through the Mitel Application Management Center (AMC) and the Mitel Software Assurance (SWA) program. The Mitel AMC manages the software licensing and entitlement of the Software Assurance Program. After you obtain an Application Record ID (ARID) from the AMC, the AMC uses your Application Record ID (ARID) to provide you with access to licenses, software releases, and upgrades.
After MiCollab is installed, the system must be synchronized with the AMC over the internet to obtain the latest UCC license bundle definitions. The UCC licensing bundles are comprised of a set of user platform and application licenses that define the phone and application services that you can assign to an individual user. You can assign a UCC license directly to a user from the USP Phones tab. You can also assign UCC licenses using roles and templates.
Roles and templates define the phone and application services, including the licensed functionality, for different types of users. When you apply a role to a user using the Quick Add function, the role references a user template that can assign a UCC license bundle to the user. The system provides a set of default UCC user roles and templates.
Note: For MiVoice Business platforms, templates are only applied during the creation of new users. If you apply a UCC license bundle to an existing user, upgrade a user’s license bundle, or swap user bundles, you must manually assign the phone and application services (see Manage UCC License Bundles).
The following rules apply to UCC Licensing:
UCC V4.0 licensing is supported with MiCollab Release 7.0 and above. Providing that you have active Software Assurance, all earlier UCC licenses are automatically converted to UCC V4.0 licenses during an upgrade to Release 7.0. The MiCollab server only updates the users' license bundles with the new service entitlements. It does not automatically assign the new services to the user. After an upgrade, you must update the services for each user. If your system had UCC V2.0 or V3.0 licenses that were converted to UCC V4.0 licenses, it is recommended that you assign the newly converted bundles to the same users who were previously using the UCC V2 or V3 licenses.
After licenses have been converted, you update the users' MiCollab Client Profiles using the Edit User functionality. New users are provisioned based on UCC V4 template definitions available on the system after the upgrade to MiCollab 7.0.
UCC licensing is not supported for standalone applications and MiVoice Office 250 systems.
Hardware (controllers, phones), base system software, service provider interconnect licenses, and certain system options remain separately purchasable licenses.
“à la carte” licenses remain available. Installed platform user licenses can be converted to the UCC Basic designation (process depends on the Call Manager that MiCollab is deployed against). This change facilitates upgrades to Entry or Standard bundles.
You can add UCC licenses to an existing MiCollab system. UCC licensing can be applied to a system which has existing "à la carte" licenses.
There is no migration of existing "à la carte" licenses to UCC licenses.
MiCollab licenses in the UCC license bundle can only be applied to one MiCollab application record in the AMC.
You cannot split a UCC license bundle and deploy the application licenses across different users within a system. Nor can you split a UCC license bundle across multiple MiCollab systems that have the same user.
Only add phone and applications services from USP. Do not add them from the application interfaces. This could result in license violations.
When a UCC license bundle is assigned to a user, all the services provided in that bundle are consumed by that user, even if the services are not configured.
When you configure a new user with a UCC license bundle, MiCollab fully configures the user's phones and groups on the MiVoice Business (if Flow Through Provisioning is enabled). However, if you change a bundle for a user, you may be required to update the user's ring group programming on the MiVoice Business. When MiCollab is deployed with a MiVoice 5000 or MiVoice MX-ONE, the administrator provisions MiCollab users with licenses from the call manager administrator interface by assigning a role to the user.
If all the available UCC license bundles for a specific bundle type (Basic, Entry, or Standard) are in use, you will receive an error message if you attempt to assign another one of those license bundles (that is, you cannot assign a bundle to a user if the in-use bundle count is already equal to the licensed bundle count). The system displays licensing information in the server-manager interface under Applications on the Licensing Information page.
For MiVoice Business integrations: If you downgrade the UCC license bundle of an existing user (for example, from Entry to Basic, or from Standard to Entry) from the USP application, the system will not delete any of the services. Instead, MiCollab attempts to apply any available "al la carte" licenses to support the extra services. If "à la carte" licenses are not available, then a license violation is generated.
For MiVoice 5000 or MiVoice MX-ONE integrations: If you downgrade the UCC license bundle of an existing user (for example, from Entry to Basic, or from Standard to Entry from the platform's call manager interface, the user's services are reduced to those supported by the lower licensing level. To upgrade the UCC license bundle of an existing user, you must delete the user and then recreate the user with the higher level UCC license from the management platform.
If you have different types of upgrade licenses (for example, "Basic to Entry" and "Entry to Standard") available on the system, apply the highest upgrade licenses first. For example, upgrade the Entry users to Standard licenses first, before you upgrade the Basic users to Entry licenses.
To use the MBG Teleworker licenses that are included in the UCC Standard License, the MiCollab and MBG servers must be clustered. Refer to the MiCollab Installation and Maintenance Guide for instructions.