This panel provides updated ServiceLink status information for this server. License information is downloaded from the license server as part of the synchronization protocol.
You must activate ServiceLink before you can view status information. The status is a result of a successful or non-successful online or offline synchronization with the server from which the license information is downloaded.
MiCollab solutions with MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400 will use the SLS License Server, whereas the MiCollab solution with MiVoice Business and MiVoice 250 will be licensed through AMC (Application Management Center) License Server.
To activate ServiceLink online:
Obtain an Application Record ID (or service account ID) or ServiceLink ID (Serial ID) from your authorized reseller.
Note: ARID is for AMC License Server and ServiceLink ID is for SLS.
Under ServiceLink, click Status.
In the Service Link Activation Page, enter your Application Record ID (also called Service account ID) in case of AMC and ServiceLink ID in case of SLS.
Enter:
Address of proxy
when using a proxy
when using SLS or AMC
TCP port
when
using a proxy with different port (valid for both AMC
and SLS)
Note: The proxy server must be configured to forward TCP packets on the incoming port to the AMC address which is sync.mitel-amc.com on port 22. In case there is no proxy, the AMC address field can be left blank.
Note: If SLS is being used, then enter the proxy address as sync.sls.mitel.com. This is not an optional field in case of SLS.
Click Activate to synchronize with the license server and activate ServiceLink.
Following successful activation, MSL periodically reconnects to the license server (every 24 hours by default) via a secure, encrypted connection to synchronize ServiceLink status information. New configuration instructions, such as services you have added or deleted to your license server account, are updated at this time.
The following procedure describes how to perform offline activation from the server manager using a maintenance PC for AMC license server.
If your MSL server has a USB drive, you may also perform offline activation from the server console. Refer to the MSL Installation and Maintenance Guide for instructions.
Note: When an offline system is upgraded to MSL 10.0, it will receive a Major alarm indicating that the AMC synchronization process has failed. To disable auto-synchronization and prevent further alarms, re-do the Offline Activation procedure. The original alarm can then be cleared manually.
To activate ServiceLink offline:
Obtain an Application Record ID (or service account ID) from your authorized reseller.
In the server manager of the maintenance PC, under ServiceLink, click Status.
Enter your Application Record ID (also called Service account ID).
Select Enable offline license generation.
Click Activate to request an offline licensing file.
The Operation status report page is displayed. Click Download license request file.
In the file download dialog, click Save and save the zip file to a portable storage medium on the maintenance PC.
Remove the portable storage device and go to an Internet-connected PC.
On the Internet-connected PC, extract the contents of the zip file to a temporary folder.
Open the folder and
double-click the sync.bat
file to execute handshake and synchronization with the AMC.
Synchronization occurs with the AMC and the sync.bat file creates
a license.zip file containing license files from the AMC. (If you
receive a security warning during this process, click Run.)
Save the license.zip file to the portable storage device.
Remove the storage device from the Internet-connected PC and return to the maintenance PC. Insert the storage device in the maintenance PC.
In the server manager of the maintenance PC, under ServiceLink, click Status.
Beside Upload license file, click Browse.
In the file upload dialog, browse to the license.zip file that was created by executing the sync.bat file, then click Save to select the file to be uploaded.
Click Upload license file to install the synchronized license key file and activate the purchased options.
To activate ServiceLink offline:
Obtain an ServiceLink ID (Serial ID) from your authorized reseller.
In the server manager of the maintenance PC, under ServiceLink, click Status.
Enter your ServiceLink ID (also called Serial ID)
Select Enable offline license generation.
Click Activate to request an offline licensing file.
The Operation status report page is displayed. Click Download license request file.
In the file download dialog, click Save and save the zip file to a portable storage medium on the maintenance PC.
Remove the portable storage device and go to an Internet-connected PC.
Upload License request file to New SLS License Server.
Download license file from new license server.
Save the license.zip file to the portable storage device.
Remove the storage device from the Internet-connected PC and return to the maintenance PC. Insert the storage device in the maintenance PC.
In the server manager of the maintenance PC, under ServiceLink, click Status.
Beside Upload license file, click Browse.
In the file upload dialog, browse to the license.zip file that was created by executing the sync.bat file, then click Save to select the file to be uploaded.
Click Upload license file to install the synchronized license key file and activate the purchased options.
Although the system automatically synchronizes with the license server on a periodic basis (every 24 hours by default), you can force an immediate synchronization at any time. This is useful to check the network connection between MSL and the license server, attempt to clear major alarms that are generated if the automatic sync process fails, or to obtain up-to-date ServiceLink configuration information from the license server. This procedure can be performed on systems that have been activated either online or offline.
To manually synchronize with the license server:
Under ServiceLink, click Status.
Click the Sync button.
If the system hardware has been changed or replaced, you will need to deactivate your ServiceLink account, reset your Hardware ID, re-enter your Application Record ID and then reactivate your ServiceLink account. Use the MSL server manager to complete all steps with the exception of resetting your Hardware ID, which must be done on the licence server.
To deactivate ServiceLink:
Under ServiceLink, click Status.
Click the here link to access the deactivation screen.
Click Deactivate.
Note: Following deactivation, you must reset your hardware ID on the license server and then reactivate your ServiceLink account using either the online or offline method.