About Call Flow Reports

All call flows generate call flow reports that you can access. The report contains records of each call and how it was handled.

Note: Programming changes to a call flow automatically clears the call flow report.

Note: Only Advanced users and System Administrators have access to the Reports menu from the full call flow-editing interface.

The following table lists the information in a call flow report:

Statistic	Meaning
Internal Calls	Number of incoming internal calls.
External Calls	Number of incoming external calls.
Total Minutes	Total length of telephone calls in minutes.
Total Calls	Total number of incoming calls.
Hourly Totals	Number of calls received during each hour.

For each action in the call flow, the following summary is provided:

Name	Name of the action used in the call flow.
Type	Type of action (e.g. Call Transfer; Greeting; etc.) applied to the call.
ID	A unique number assigned to the call flow action by Call Director.
Entry Count	The number of times a call flow action was entered.
Exit Count	The number of times each result of the call flow action was invoked.