Adding and Editing PBX Nodes

To configure CT Gateway synchronization:

1. Add each PBX node in the multi-node configuration to the MiCollab Client Service (Adding and Editing PBX Nodes).

2. Add the CT Gateway as the final PBX node in the configuration (Adding and Editing PBX Nodes).

3. Configure PBX Node synchronization (Synchronization tab).

To add or edit a PBX node:

1. Configure the PBX node Settings.

   • Description: (Required) Type a name for the PBX node. By default, this field is blank. The Description field is limited to 1-64 characters in length, and must contain alpha-numeric characters (dashes and spaces included).

   • Hostname: ( MiVoice Business Only - Required) Type the IP address or hostname for the MiVoice Business PBX node in this field. By default, this field is blank.

     Note: The values for the following read-only fields apply to MiVoice Business PBXs only and are generated after the MiCollab Client Service synchronizes with the PBX.

     • Version: Indicates the software version that the MiVoice Business PBX is currently running.
     • Handoff feature code: Indicates the feature code programmed for the Handoff feature on the MiVoice Business PBX.

     As a prerequisite, the MiVoice Business Feature Code for Handoff must be programmed. If this feature is added to an existing server, the PBX need to be synchronized with MiCollab Client before the feature can be used.

   • Internal IP address/hostname: (MiVoice Business only - Required) Type the internal IP address or hostname for the Mitel MiVoice Business PBX node in this field. If your PBX configuration includes an expanded Processing Server (PS1), type the IP address of the base server in this field and type the IP address of the PS1 in the OAI IP address/hostname field.

   • External IP address/hostname: (Mitel MiVoice Business / Mitel MiVoice Office 250 Only - Optional) Type the external IP address or hostname for the PBX node. This field applies to remote MiCollab Client softphones in teleworker mode. The External IP Address/Hostname provides a communication path between remote users and the PBX. By default, this field is blank.

   • Extension length: (Required) Extension length is the maximum length that can be configured for a PBX DN. The DN extension can range from 1 to the maximum extension length. Select the number of digits used for internal extensions on the PBX. Options include 3-7 digits. By default, this field is set to 4.

   • Registration code:(MiVoice Business Only-Required) Type the registration code as configured on the MiVoice Business PBX. The valid length is 1-10 digits, and valid characters include 0-9, *, and #.

     The registration code corresponds to the Set Registration Access Code or Set Replacement Access Code, programmed in the MiVoice Business System Administration Tool (Systems Options Assignment form). These codes, typically 3 characters in length, can be a maximum of 10 characters long. A single Set Registration and Set Replacement Access Code applies to all IP devices on the system. Set Registration and Set Replacement Access Codes make up the first part of an IP device Personal Identification Number (PIN). The second part of the PIN is the IP device extension. For example, if an IP device has a PIN of 9991000, 999 is the Set Registration/Replacement Access Code and 1000 is the extension number.

     The registration code can be one to 10 characters in length, and can include digits 0-9, *, and #. By default, this field is blank.

   • Dialing prefix: (Optional) Type the number that the user dials to obtain an outside line on the system. The dialing prefix is inserted automatically when the user makes a call from the History view, or from an imported contact. The dialing prefix can be 1-32 digits in length, and can include digits 0-9. By default, this field is blank.

     The dialing prefix is not inserted by MiCollab Client when the number dialed starts with the ‘-‘ character (a hyphen). For example, if the number dialed by the MiCollab Client client is -4809619000, then the number dialed by the PBX is 4809619000 (without the hyphen). If the number dialed by the MiCollab Client client is 4809619000, then the number dialed by the PBX is 94809619000, where 9 has been defined as the PBX node outgoing prefix.

   • Voice mail server: (Specific to NuPoint voice mail only - Optional. If an embedded voice mail is in use, then do not enter it.) Type the IP address or hostname for the node’s voice mail server. The voice mail server configured here serves all accounts assigned to this node. If this field is left blank, all accounts assigned to this node will use the voice mail server configured on the Enterprise tab. If required, you can configure a different voice mail server on a user's account, which will override the voice mail server you configure here and on the Enterprise tab. The voice mail server can be 1-128 characters in length.

   • Voice mail number: (Required) Type the voice mail extension for NuPoint UM. If required, you can configure a different voice mail extension on a user's account, which will override the extension you configure here. The voice mail number can be 1-32 digits in length, and can include digits 0-9. By default, this field is blank.

     If MiCollab Client is running in integrated mode and you change the voice mail number, it is applied to all MiCollab Client accounts on the PBX. If MiCollab Client is running in co-located mode, it is just applied to new accounts (see following option).

   • Apply voice mail number to all accounts: (Optional) This option is only present when MiCollab Client is running in co-located mode. It allows you to quickly change the Voice mail number for all accounts on the node configured for the same voice mail number. After you change the Voice mail number, select this option, and then click Save. All accounts that were configured for the previous Voice mail number are updated to the new Voice mail number.

   • Voice mail public number: (Optional) Type the voice mail public number for NuPoint UM. If required, you can configure a different voice mail public number on a user's account, which will override the voice mail public number you configure here. The voice mail public number can be 1-32 digits in length, and can include digits 0-9. By default, this field is blank.

   • No answer timer: (Optional) Type an amount of time, in seconds, slightly less than the amount of time that will elapse before an incoming unanswered call is directed to voice mail. This setting is used by MiCollab Client for call forwarding. The No answer timer can be 0-60 seconds in length. By default, this field is set to 16 seconds.

   • Username: (Required only for MiVoice Business ) Type the username of the preconfigured account on the PBX node that will be used by the MiVoice Business PBX node synchronizer. The username field can be 1-64 characters in length. By default, this field is blank.

     To configure an MiVoice Business PBX node synchronizer, an administrator user account must exist on each MiVoice Business node (User Authentication Profiles in the MiVoice Business System Administration Tool). This account must have System Access enabled. The MiVoice Business user name and password must be specified in the properties of each switch that will be synchronized.

     Note: For security reasons, you can create an administrator user account that has System Access enabled, with No Access as the assigned Access Type using the System Administrator Policies form.

   • Password: (Required only for MiVoice Business ) Type the password of the preconfigured account on the PBX node that will be used by the PBX node synchronizer. This is the password for the MiXML, and MiTAI connection to the node. The password can be 1-64 characters in length. By default, this field is blank.

     Note: Make sure that you enter the correct MiVoice Business System login credentials. If the credentials are incorrect, the PBX_PROXY_MitaiOpenPBXFailed alarm is triggered. If this occurs, reenter the correct credentials, and restart the PBX_PROXY module from the MiCollab Client Service Diagnostics page or perform a Line Monitor Cache refresh from the PBX Nodes page. The login credentials that you reenter take effect only after you perform either of these two operations.
     Note: MiTAI authentication is supported on MiVoice Business release 9.0 and later. It is recommended to turn OFF the authentication for earlier releases of primary and secondary MiVoice Business versions.

   • Internal OAI IP address/hostname: (Mitel MiVoice Office 250 Only ) This field is only required when the Mitel MiVoice Business PBX node includes an expanded Processing Server (PS-1). Type the internal IP address of the PS-1 in this field. Type the IP address of the base server in the Internal IP address/hostname field.

   • External OAI IP address/hostname: (Mitel MiVoice Office 250 Only -Optional) This field is only required when the Mitel MiVoice Business PBX node includes an expanded Processing Server (PS-1). Type the External IP address of the PS-1 in this field. This field applies to remote MiCollab Client SIP softphones in teleworker mode. The External IP Address/Hostname provides a communication path between remote users and the PBX. By default, this field is blank.

   • OAI port (Mitel MiVoice Office 250 Only - Required): Type the port number used for the OAI connection to the MiVoice Business node. The range for this field is 1-65,535. By default, this field is 4000.

   • OAI password: (Mitel MiVoice Office 250 Only - Optional) Type the password of the preconfigured account on the PBX node that will be used by the PBX node synchronizer. This is the password for the OAI connection to the node. The password can be 1-64 characters in length. By default, this field is blank.

   • IP/Digital Telephone Database Programming Password: (Mitel MiVoice Office 250 Only – Optional) Type the password required by Administrator phones, when programming the Mitel MiVoice Business system through the phone. The password can consist of up to eight numeric characters. By default, this field is blank. In Mitel MiVoice Business Database Programming, this field is located under System\Phone-Related Information\IP/Digital Telephone Database Programming Password\Edit Password.

   • Language: (Optional) Select a language from the list if you want to override the Enterprise language settings for the PBX. You can configure the language parameter on the Enterprise, PBX, or account level. The Enterprise language field sets the default language for all accounts on the Enterprise. The PBX language setting overrides the Enterprise setting, and the account setting overrides the PBX setting. The user's language setting determines which language the Welcome E-mail Message is generated in for that user.

   • Reload Dialed Digits Processing Template Files: Select the dialed digits processing logic to be used when a MiCollab Client user enters a phone number from the client. Once the dialed digit processing files are modified, clicking on this button will reload the files into the MiCollab Client system. This will update the processing logic for all PBXs across all enterprises on that MiCollab Client Service .

   Note: The dialed digits processing logic should not be modified unless instructed to do so by Mitel support personnel. Since this affects the very way numbers are dialed from MiCollab Client , incorrect processing may render useless large parts of the system.
2. Configure the Plus Dialing Settings .
   This area of the PBX Node Details page includes fields for specifying plus dialing settings.

   Note: Starting with MiCollab Client 5.1, some of the dialed digit processing happens locally within MiCollab Client clients. Due to this, if some dialing settings are changed in the server-manager, all clients within that enterprise (or for that PBX) should be restarted. Following are the settings affected by this:

   • At the enterprise level:
     • Plus Dialing settings -> Country code
     • Plus Dialing settings -> International access code
     • Plus Dialing settings -> Long distance access code
   • At the PBX Node details level:
     • Plus Dialing settings -> Country code
     • Plus Dialing settings -> International access code
     • Plus Dialing settings -> Long distance access code
     • Extension length
     • Dialing prefix
   The plus dialing settings include:

   • Country code: This field should be set to the country code of the country where the PBX resides. If an E.164 call is placed to a number within the user's "home" country, the country code will be stripped off of the digit string by MiCollab Client .

   • International access code: This field indicates the international dial code that must be dialed for international calls from the country where the PBX resides. If the MiCollab Client determines that the call is being placed outside of the user's country (based on the PBX country code), MiCollab Client will pre-pend the International Prefix.

   • Long distance access code: This field indicates the Toll digit for the country where the user's PBX resides. For any E.164 dialed calls within the user's home country, MiCollab Client will prepend the toll digit.

   Note: It is important that sites using E.164 (plus dialing) settings set up ARS on the PBXs to strip the Toll Digit for local calls.
   Note: The Plus Dialing Settings on the PBX Node tab override those on the Enterprise tab.
   Note: starting with + and strips the (0) from the digit string before processing the dialed digit string for insertion of the international access code and the long distance code. This change addresses the needs of European customers who have numbers such as +44(0)<number> in their contacts. The (0) in the number is optional, based on the location from which the user is calling the number. For example, if the number +44(0)6665544 is dialed from the MiCollab Client client by a user in the United States SA, then the number dialed by MiCollab Client is 011446665544 where 011 is the international access code and 44 is the country code of the United Kingdom. If the same number is dialed from the MiCollab Client client by a user within the United Kingdom, then the number dialed by MiCollab Client is 006665544, where 0 is the dialing prefix, the dialing prefix, and also the long distance code defined for the PBX node under the Plus Dialing settings.
3. Configure the CLID Translation.

   CLID Translation: This field is only applicable to 3300 type PBX. This field should be set to a list of comma separated digits (such as 0, 00). The MiCollab Client Service will them remove these leading digits from incoming numbers before generating call records and call history information.

   At most, one digit string (the first one that is applicable) will be applied to any given number. For example, suppose the incoming number is 001143476276 and the CLID translation is specified as 00, 11. The MiCollab Client Service will translate that number into 1143476276, due to the fact that the first CLID translation string (00) matched the leading digits of the incoming number. The fact that the next CLID translation string (11) matches the now leading digits of the incoming number is inconsequential because the CLID translation has already been done once.

   Note: This feature is only applicable to 3300 type PBX.
   Note: Whitespaces in the field are ignored.
   Note: If the field is empty, then the CLID translation settings at the enterprise level will take effect. If the enterprise level CLID translation string is empty as well, then no translation is done.
4. Configure the default Dynamic Status Phone Settings. Set the defaults according to the PBX node type: MiVoice Business or MiVoice Office 250 .
   These default settings are used on the Dynamic Status page in the desktop client.

   • Forward my calls to:

     • Use PBX Default (default)

     • Voice Mail

       Note: The Under these conditions option is available only if Forward my calls to is set to Voice Mail.
   • Under these conditions:

     • Busy (default)

     • No Answer

     • Busy and No Answer

   These default settings are used on the Dynamic Status page in the desktop client.

   • When I am on the phone:

     • Use PBX Default (default)

     • Voice Mail

   • If I do not answer:

     • Use PBX Default (default)

     • Voice Mail

5. For MiVoice Business PBX nodes, schedule Line Monitor Cache refreshes.

   During a Line Monitor Cache refresh, the MiCollab Client Service requests updated information for the MiVoice Business phone lines configured for MiCollab Client . On an average, the refresh takes one second for a single-line set and two seconds for three and four-line sets.

   Note: System Performance . During a line monitor cache refresh, clients are taken offline temporarily, and then automatically brought online to the service with the new line configuration. Schedule line monitor cache refreshes during low-traffic periods. No server reboot is required.
   To schedule line monitor cache refreshes:

   1. Select a day or days of the week to perform the refresh.

   2. Select an hour, minute, and specify AM or PM to schedule the refresh.

6. For MiVoice Office 250 PBX nodes, skip to the step 4.

7. Configure the PBX Access Numbers.

   This number is used for Call Through feature and should match the DID number (DID number terminating on the Hot Desking Access Number) configured on MiVoice Business and the R3 number configured on MiVoice MX-ONE. Multiple access numbers can be configured depending on the PBX configuration.

   Note: Call Through feature is supported on MiVoice Business 8.0 SP3 and later and MiVoice MX-ONE 7.0 and later.
   To configure the PBX access number in MiCollab:

   1. Go to MiCollab Client Service > PBX Nodes and select the node to be used.

   2. Under PBX Access Numbers, click Add Entry.

      

   3. Enter the Access Number in the Add value text box.

      Note: It is recommended that you configure the PBX access numbers in E.164 format so that these numbers can be dialed from any country. For example, the Country Code for India is +91, and the PBX Access Number will be +91xxxxxxxx.

   4. Click Save.

   To add multiple access numbers, repeat steps 2 through 4.

   To delete an access number, select the number and click Delete Entry.

   Note: For Call Through feature to work, configure the PBX and MiCollab for Mobile Client as mentioned in the below sections.
   PBX configuration for Call Through feature MiVoice Business configuration

   • T1 PRI and Hot Desking Access Number configuration

     T1 PRI Trunk must be configured. For information on Trunk Configuration, see MiVoice Business System Administration Tool Online help.

     The Hot Desking Access Number must be configured on MiVoice Business and a corresponding PSTN access number (DID) must be configured on the MiVoice Business and the PSTN gateway. This PSTN access number must be configured to route the calls to the Hot Desking Access Number. For more information about configuring the Hot Desking Access Number and the DID number, see MiVoice Business System Administration Tool Online Help.

   • Call Recognition Service (CRS) configuration

   To define trunk attribute parameters:

   1. Go to MiVoice Business System Administration Tool > Trunk Attributes form.

   2. Select the configured Trunk Service Number (for the above T1 PRI Trunk) and click Change.

   3. Select Trusted against Call Recognition Service and select On against Direct inward Dialing Service.

      

   4. Click Save.

   • Suppress Dial Tone configuration

   When the called party ends the call, the calling party (initiating the Call Through call) receives a dial tone. This can be turned off from the Hot Desk External User – Dial Tone on Call Complete setting in MiVoice Business System Administration Tool> Class of Service Options form.

   • DTMF Tone configuration

   Call Through feature is dependent on CRS being activated. For added security, a Class of Service feature must be enabled for users to be able to have their DTMF tones acted on by the call manager. This can be enabled from the Hot Desk External User – Allow DTMF Dialing setting in MiVoice Business System Administration Tool> Class of Service Options form.

   MiVoice MX-ONE configuration

   • T1 PRI configuration

     T1 PRI number must be configured on MiVoice MX-ONE. For more information about creating a trunk code and configuring the PRI Trunk, see MiVoice MX-ONE Provisioning Manager User Task > Users section.

   • Remote Number R3 configuration

     1. Create the Remote Number R3 for the user.

     2. Configure the user in MiVoice MX-ONE Provisioning Manager:

     3. Provision the Remote Extension number.

        1. Initiate a remote extension for ISDN Trunks(under Services > Extension).

           

        2. Initiate a remote extension for SIP trunks.

           

        3. Enter the mobile number for the user (under Users > User).

           

   Note: Make sure that the mobile number is configured for the user in MiCollab Server Manager (Users and Services).
   MiCollab for Mobile Client settings
   To enable Call Through functionality in MiCollab for Mobile Client:

   1. In MiCollab for Mobile Client, go to Settings > General.

   2. Select My Numbers and tap Mobile or Remote Extension if configured.

      • For Mobile, tap Call Through to enable the setting.

      • For Remote Extension, tap Call Through and select the configured mobile number from the prompt to enable the setting.

   3. Tap Save.

   Note: For more information on Call Through feature for end-users, refer to MiCollab for Mobile Client Quick Reference Guide > Call Through section.
8. For MiVoice MX-ONE only: Configure the MX-ONE Status Settings for the selected PBX node.

   • Select the Disable MX-ONE Statuses check box to disable the additional MX-ONE statuses and diversion profile integration for all users in the selected PBX node. The default status In the Office will be selected for all users having an additional MX-ONE status.

   • Clear the Disable MX-ONE Statuses check box to enable the additional MX-ONE Statuses and diversion profile integration for all users in the selected PBX node.

   Note: A confirmation is displayed after the settings are saved or created. Click Ok to apply the settings.
   Click Refresh to view the current status of the operation:

   • NONE

   • FAILED

   • SUCCESS

   • Enabling In Progress

   • Disabling In Progress

9. Do one of the following:

   • Click Create to create the PBX node.

   • Click Save to save the updated information for the PBX node.

   • Click Cancel to return to the PBX Node tab without making changes.

You are returned to the PBX Nodes tab.

After you add a PBX node, configure the PBX node synchronizer, and perform a synchronization, you can view read-only synchronization details for the last synchronization completed.

To view synchronization details

To add System CLI Number

System Calling Line Identification (CLI) Number feature enables the caller to select which phone number must be displayed to the called party. The caller can select the preferred number from the Edit status > Show my outgoing number dropdown menu in the client. For each Dynamic Status, the users will have the option to select the preferred CLI Number for outgoing calls.

The administrator configures the CLI Numbers for users. The selected CLI Number will be displayed during outgoing CTI and Call Through (FMC) calls.

To delete a CLI Number, select the number and click Delete Entry.

ONS Feature Settings

One Number Service feature will be disabled by default on MiCollab 9.2 server. To enable the feature, the administrator must clear the Pre 7.3 MX-ONE option.

Reload Dialed Digits Processing Template Files

Once the dialed digit processing files are modified, clicking the Reload Dialed Digits Processing Template Files button reloads the files into the MiCollab Client system. This will update the processing logic for all PBXs across all enterprises on that MiCollab Client Service .