NP Receptionist treatment types are discussed in the Mailbox section of this guide. NP Receptionist offers two reports to show NP Receptionist configuration:
Receptionist Day/Night Treatment Types Report: Each mailbox configuration contains day and night treatment types that tell the system how mailbox owners want calls handled under different conditions. The Receptionist Day/Night Treatment Types Report displays the treatment types that you can choose when you create mailboxes. Note: Some treatment types will not be available when NP Receptionist is configured to perform a blind call transfer (put the called party on hold, dial the number, and hang up). See Hidden (’Blind’) Mailbox Extension Number Programming.
Pre-extension Dial Strings Report: See Pre-extension Dial Strings Report for more information.
A sample Receptionist Day/Night Treatment Types Report is shown here:
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>>> Mitel Corporation <<< NP RECEPTIONIST DAY/NIGHT TREATMENT TYPES Wed Nov 11 14:49:30 20xx EXTENSION TYPES Auth Redial Index Name Time Auth Code Dflt RNA BUSY REJ SCREEN 1 treatment 1 A D R R R Y 2 treatment 2 A D R R R N 3 treatment 3 A A R R R Y 4 treatment 4 A M R R R Y 5 treatment 5 A M M M R N 6 treatment 6 A M M M M Y 7 treatment 7 A R M R M Y 8 treatment 8 A R R R M Y 9 treatment 9 A R R R R N 10 MSU A M R R R N 12 Financial Aid A M M M R N TRUNK TYPES Auth Redial Index Name Time Auth Code Dflt Connect Fail |
The sample report shows 10 Extension treatment types. Refer to the table below for a description of the fields.
| Extension Types | Treatment types |
|---|---|
| Index | Index number that represents each treatment type |
| Name | Descriptive name that identifies each treatment type |
| Auth Time |
Authorized time period(s) when this number may be accessed (A = all, D = day, N = night) |
| Auth Code |
Authorization code (usually a number) that the caller must enter before NP Receptionist rings the extension. Special codes: M = enter any valid mailbox number P = enter a valid passcode blank field = an authorization code is not necessary |
| Redial Dflt | Redial menu that plays when Redial is selected for any extension failure condition |
| RNA |
Action taken when the extension rings but there is no answer: R = play the default Redial menu (see "Redial Dflt" field above) A = transfer to an assistance number M = prompt the caller to leave a message in the mailbox |
| Busy |
Action taken when the extension is busy: R = play the default Redial menu A = transfer to an assistance number M = prompt the caller to leave a message in the mailbox |
| Rej |
Action taken when call screening is in effect and the recipient rejects the call: R = play the default Redial menu A = transfer to an assistance number M = prompt the caller to leave a message in the mailbox |
| Screen | Shows whether the user wants NP Receptionist to screen all outside calls: Y = yes, N = no |
| Trunk Types | Trunk treatment types |
| Connect |
Connect criteria; the conditions under which the server should consider the trunk call to be successful: C = Cut through, R = Ring, T = Tone (dial or modem) |
| Failure | Action taken when the connect criteria for the trunk call are not met: R = play the default Redial menu A = transfer to an assistance number M = prompt the caller to leave a message in the mailbox |
From the Main Menu, select (R) Reports and then (T) NP Receptionist Treatments.
Select an output routing for the report:
C to send the report to the console without pausing
P to send the report to the console, pausing as the screen fills
F to send the report to a file on the server
A to append the report to an existing file on the server
The system runs the report. Press Q to return to the Reports Menu.