Run a Call Detail Record Report

  1. In the navigation tree, click Report Generation >Call Detail Record.

  2. On the Record Description tab, enter Time Range, Mailbox Range, and Call Types data as described in the table below.

  3. On the Field Selections tab, select the CDR fields that you want included in the report.

  4. Click OK. To print the report, click Printer Friendly Version. To save the report as a CSV tile, clickExport to CSV File.

Call Detail Record Fields Description

Record Description Tab Fields Description
Time Range:
Unlimited Includes all time ranges.
From Date Select a start date from the drop-down lists. Or click the Calendar pop-up and select a date.
To Date Select an end date from the drop-down lists. Or click the Calendar pop-up and select a date.
From Time Enter start time in 12 Hr and 60 min format (00:00-12:59).
To Time Enter end time in 12 Hr and 60 min format (00:00-12:59).
Mailbox Range
All Mailboxes Default
Mailbox Range Maximum 25 digits. Mailbox numbers separated by a hyphen (for example, 2002-2050).
Call Types
All Call Types Default
Range

Range is 01-28. Only one continuous range is allowed (for example, 2002-2050).

Call Types are:

  • 01 - Local message delivery (to local mailboxes, by outside caller or user) Use only when maximum detail needed.

  • 02 - Outgoing NP-UM WakeUp call

  • 03 - Telephone call placement

  • 04 - (This call type no longer used)

  • 05 - Paging call or outside message delivery

  • 06 - (This call type no longer used)

  • 07 - Outgoing NP-UM Net call

  • 08 - Cut-through paging call

  • 09 - (This call type no longer used)

  • 10 - Incoming NP-UM Net call

  • 11 - Mailbox Purge

  • 12 - Incoming direct call

  • 13 - Incoming direct call - No passcode

  • 14 - Incoming Call-forwarded call

  • 15 - Incoming Busy-forwarded call

  • 16 - Incoming No-answer-forwarded call

  • 17 - Incoming Indirect

  • 18 - Outgoing NP-UM Net call setup

  • 19 - Incoming NP-UM Net call setup

  • 20 - (This call type no longer used)

  • 21 - (This call type no longer used)

  • 22 - Outgoing NP-UM Net disconnect

  • 23 - Incoming NP-UM Net disconnect

  • 24 - This call type no longer used

  • 25 - (This call type no longer used)

  • 26 - (This call type no longer used)

  • 27 - NuPoint Voice resource access

  • 28 - NP-UM View network access
Field Selection Tab Fields Description
Field Selections

  • Call sequence number (disabled, selected by default)

  • Call start date (disabled, selected by default)

  • Call start time (disabled, selected by default)

  • Call stop time

  • Port number

  • System ID (disabled, selected by default)

  • Call duration (disabled, selected by default)

  • From mailbox

  • To mailbox

  • Speech message number

  • Call type

  • Access type

  • Termination type

  • Invalid mailbox entries

  • Invalid passcode entries

  • Number of messages sent

  • Number of messages played/received

  • Number of messages discarded

  • Number of messages kept

  • Number of failed transfer attempts

  • Error code

  • Number of fax messages sent

  • Number of fax messages played

  • Number of fax pages