Activating or Terminating Speech to Text

Activate the Speech to Text Feature After Account Renewal

If your Nuance account credits become depleted, no further transcription is done. NuPoint UM disables the Speech to Text feature until you have corrected the account balance and re-activated the feature.

Note: Voice messages that are left while the Speech to Text feature is disabled will not be transcribed.

To re-activate Speech to Text:

From the navigation tree, click Unified Messaging > STT Configuration.
Click Activate.

Note: The Activate button only appears when the feature has been disabled due to Nuance credit depletion. If you click Activate without correcting your account balance, NuPoint UM will disable the feature again.

Terminate the Contract and Disable Speech to Text

Contact the your Authorized Reseller and cancel your Nuance account. NuPoint UM disables the service and displays alarms.

To clear the alarms:

From the navigation tree, click Unified Messaging > STT Configuration.
Clear the User name, Password, Account ID, and Application ID fields and then click Save.
Remove the Speech to Text feature bit (285) from the FCOS of all user mailboxes.