Create an NP Forms Application

To create an NP Forms application:

1. Fill out an NP Forms worksheet diagram to document the greetings and questions that need to be recorded and the mailboxes that will be used.

2. For the Rotational mailbox, customize an FCOS. Copy FCOS 17 and add feature bit 149 (Login to Template Thru Rotational Mailbox) and assign.

3. For the Template mailboxes, if you plan to use a Tree mailbox to offer callers some options before or after they complete the NP Form, customize an FCOS. Copy FCOS 16 and add feature bit 139 (Template: Assume Last Greet Box FCOS) and assign.

4. Create the Template mailboxes and the Greeting Only mailboxes, and assign the Greeting Only mailboxes as members of distribution list 01 in each Template mailbox.

Note:  You only have to create the Greeting Only mailboxes once, but you must add them to distribution list 01 in each Template mailbox.

5. Create the Rotational mailbox, making sure to assign the FCOS that you modified in step 2 and add the Template mailboxes as members of distribution list 01 in the Rotational mailbox, and then configure the rotation.

6. If you are using Tree mailboxes either before or after the NP Form, create the Tree mailboxes. 

Note: If a Tree mailbox precedes the NP Form, you should make the Rotational mailbox the first member of distribution list 01 in the Tree mailbox and add bit 120 to the FCOS for the Tree mailbox. With this setup, the NuPoint Voice system will transfer callers with rotary phones to the NP Form application.

7. Record greetings for all of the appropriate mailboxes:

   • Record an orientation message as the greeting for the Rotational mailbox. Do not record any greetings for the template mailboxes.

OR

1. • Record an orientation message as the greeting for one of the Template mailboxes.  After you are satisfied with the greeting, you can copy it to all of the other Template mailboxes (see Related Topics).

   • Record each question as a greeting for each of the Greeting Only mailboxes.  Pay special attention to which question belongs to which mailbox.

   • If you are using Tree mailboxes either before or after the NP Form, record the caller instructions as the greetings for those mailboxes.

• Record Company Greetings

• Managing Mailboxes