Record-A-Call (RAC) is an optional feature that allows mailbox subscribers to record both ends of a two-party external call in progress at their phone. Recorded conversations are delivered to the user's voice mailbox. Unlike regular voice mail messages, Record-A-Call messages are stored immediately as saved messages, so they do not trigger Message Waiting Indicators on the user's telephone.
Record-A-Call users require the Record-A-Call feature option enabled on their telephones and mailboxes.
Note: Record-A-Call on Mitel MiVoice Business systems depends on softkey integration with the MiVoice Business systems via MiNET, so Record-A-Call does not work with integrations using Digital Media Gateways (formerly PIMGs). Record-A-Call does not depend on softkey integration with the 5000 CP. Also, Record-A-Call only works on the following ICP/Release combinations:
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MiVoice Business ICP Software |
Mitel MiVoice Office 250 |
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ICP Software |
NP-UM Software |
ICP Software |
NP-UM Software |
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5.1 UR2 or later |
9.0 or later |
3.2 or later |
4.0 or later |
Record-A-Call interacts with Unified Messaging for both Standard UM and Advanced UM users. Record-A-Call messages will appear in the user's Web View. For Advanced UM users, a copy of the message is sent to the e-mail client.