Presence Status in Microsoft Teams and Mitel Assistant

If your organization has a Mitel MiVoice Office 400, MiVoice 5000, MiVoice Business, or a MiVoice MX-ONE PBX deployment, your administrator can deploy a CloudLink gateway integration and enable the CloudLink-to-MS Teams Presence Integration feature. This synchronizes your PBX presence status. Thus, when you are Busy on the phone, you will appear Busy to other users in the Teams client. When the phone is put into Do Not Disturb (DND), the MS Teams presence will indicate "Presenting" instead of "Busy" or "DND."

The presence of users is displayed on user avatars, contact cards, and everywhere in Microsoft applications such as Microsoft Outlook, PowerPoint, the Teams client, and the Mitel Assistant add-on.

Teams automatically sets your presence status in some cases; for example, when you are in a Teams audio call or in meeting. To explicitly set the status yourself, go to your profile at the top of Teams and select one from the list.

Similarly, the CloudLink-to-MS Teams Presence Integration feature will synchronize your presence status from PBX to Teams, Therefore, if you are on a call with your desk phone or MiCollab/Mitel One soft phone, you will appear Busy in Teams.

For more information about the types of presence states that are available in MS Teams, see the Microsoft documentation User presence in Teams.

For a high-level perspective on how to deploy and integrate CloudLink solution with Microsoft Teams, see MS Teams Solution Guide.