Mitel MS Teams Solutions

The solution capabilities that Mitel offers with MS Teams are:
  • Mitel Assistant - With Mitel Assistant integrated with Microsoft Teams, you can create speed dials and place calls to your contacts in Microsoft Teams and in Microsoft Outlook using any supported Mitel telephony application.
    • Call History - As a Mitel Assistant user, you can view your Mitel Phone call history from the Mitel Assistant application after you log in to your CloudLink account. When you make an external call, and if that number is matched with a contact in your Microsoft Azure directory or Outlook personal contacts, the person's name is displayed in the call history. You must save phone numbers in one of the formats as shown in the following table:

      Format

      Example

      E.164

      +33123456789

      Original format

      33 1 23 45 67 89

      National format

      01 23 45 67 89

      International format

      +33 1 23 45 67 89

      Out of country format form US

      011 33 1 23 45 67 89

      Out of country format form CH

      00 33 1 23 45 67 89

      Mobile dialing (from US)

      +33 1 23 45 67 89

      National dialing with preferred carrier code and empty fallback carrier code

      01 23 45 67 89

  • Sync presence via CloudLink to MS Teams - CloudLink accounts can be integrated with MS Teams to sync presence from a Mitel PBX to MS Teams, which enables users to view the status of the users in MS Teams. This is called a Unidirectional presence. For more information about the CloudLink-to-Teams Presence Integration feature, see Sync Presence via CloudLink to Microsoft Teams.

  • Sync presence from MS Teams to MiCollab- The presence synchronization feature has now been expanded to enable the synchronization of Microsoft Teams presence of a user with their MiCollab client through CloudLink, and this is known as Bi-directional synchronization. The Bi-directional presence synchronization can be enabled in the Mitel Administration (formerly known as CloudLink Account Console) using the Sync Presence from MS Teams to CloudLink setting. See the Mitel Administration User Guide for details.

    Note:

    • For call history you must have CloudLink Gateway integration. For more information, see Configuring CloudLink Gateway Integration.

    • The Sync presence from MS Teams to MiCollab is supported for the MiVoice Business, MiVoice MX-ONE, and MiVoice 5000 PBXs.

  • MiCollab Client- The supported MiCollab Client include PC Client (telephony only mode or normal mode), MiCollab Client on Mac, and MiCollab Mobile Client (Android and iOS). The MiCollab Client Telephony-only mode enhances end-user experience when calls are placed with a Mitel application using the MiCollab Client as the telephony endpoint.

  • Mitel Dialer- Mitel Dialer is a Windows desktop application that controls a telephone terminal connected to a Mitel call server. This application is used to set up and monitor telephone communications. The Dialer is compatible with the following device types: Mitel 6700, Mitel 6800, Mitel 6900, also legacy digital and IP Phones, DECT handsets, analog Phones. Mitel Dialer is supported only on MiVO 5000.
    Note: You can only monitor analogue Phones but cannot control them.
  • Mitel One- The Mitel One web application provides advanced communication features and integrates with Mitel's call managers (cloud and on-premise) to improve work efficiency and enhance workplace communication. Mitel One is supported only on MiVO 400.

  • MX-ONE- The MiVoice MX-ONE offers a scalable and feature-rich communication system for businesses of varying sizes, employing a unified software stream. Tailored to meet the requirements of enterprises ranging from 5 to 500,000 users. OpenScape Session Border Controller (SBC) is used to integrate the MS teams with MX-ONE. The OpenScape SBC is a software-based network border element, enhancing VoIP security and cost efficiency within the Mitel and OpenScape Enterprise Solution set.

  • MiVoice Business- The MiVoice Business offers a scalable and feature-rich communication system for businesses of varying sizes, employing a unified software stream. Tailored to meet the requirements of enterprises ranging from 5 to 130,000 users. OpenScape SBC is used to integrate the MS teams with MiVoice Business. The OpenScape SBC is a software-based network border element, enhancing VoIP security and cost efficiency within the Mitel and OpenScape Enterprise Solution set.

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