Complete the following steps to access the Contact Center Reports in the ShoreTel Sky portal:
In a web browser, navigate to portal.shoretelsky.com.
In the Email Address or Phone Number field, type your email address or phone number.
In the Password field, type your password.
Click Log In.
Navigate to Team > Contact Center Reports to view the Contact Center Historical Reports dashboard.
The Contact Center Historical Reports dashboard contains the following items:
Recurring — This tab lists any reports that are scheduled to run on a recurring basis.
One-Time — This tab lists any reports that are scheduled to run on a one-time basis.
Add — This button launches a wizard that walks you through creating a historical report.
Edit — When you select a report in the dashboard, clicking this button launches the report creation wizard, which is populated with the settings already configured for the selected report. Use the wizard to modify the report settings.
Copy — Clicking this button launches the report creation wizard, it is populated with the settings configured for a selected report. Provide a name for the new report and then only modify the copied report as required.
Delete — Clicking this button helps you to delete the selected file.