Extension Control
Using Interactive Contact Center and Contact Center Client, you can control extensions on the following monitors:
- Extension State by Position
- Extension Now
Extension Control gives you control over individual extensions. Monitor Control gives you control over all the extensions on a monitor. All of the extensions on the monitor are affected by the action you take. You can perform actions using either a right-click and select method within the monitor or by selecting an extension or an empty cell (monitor control) and accessing the action menu in the Extension or Monitor Control tabs in the ribbon. (See the following figure.)
Figure 1. Extension State by Position – Extension Control tab
Figure 2. Extension State by Position – Extension Control tab
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