Flag a case for follow up

To flag a case for follow up
  1. Click Cases to display a list of all cases.
  2. Click the required case from the list.

    The details are displayed in the right pane.

    Note:

    This state can be set only for cases that are currently in an ‘In Progress’, ‘Waiting for customer’, or ‘Resolved’ state.

  3. Click the Flag for follow up icon. The Case Follow-up screen is displayed.
  4. Select the notification date and time. If you are a supervisor, you can choose an agent you want to notify.
  5. Click OK. You will receive a reminder notification at the set date and time. You can review the case by clicking the notification toaster from your Inbox.

    In case you want to edit the notification details, click the Follow up Reminder icon and make the changes.

Parent topic: Working with cases in Ignite(WEB)
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