Accessing real-time information with Ignite (WEB)

Ignite (WEB) enables real-time monitoring of employees, agents, queues, and callback requests. The Ignite (WEB) real-time monitors do not duplicate those available in Contact Center Client but, instead, offer a succinct set of the most essential statistics in the highly accessible online format of Ignite (WEB).

The following real-time monitors are available in Ignite (WEB):
  • Employee State
  • Agent State
  • Queue Now
  • Callback Requests
To access the real-time monitors in Ignite (WEB):
  1. In Ignite (WEB), click Dashboards.
  2. Click the down arrow and select the dashboard from the list that contains the monitor you want to display.
Note:
  • Alarms are not supported for real-time monitors in Ignite (WEB).
  • Access to real-time monitors is determined by administrator-set security roles.

To learn how to add and configure settings for real-time monitors in Ignite (WEB), see "Configuring Ignite (WEB) dashboards".