Configuring Advanced options for SMS media servers

Configuring Advanced SMS options enables administrators to
  • Set the amount of time an SMS session can remain idle before being terminated.
    Note:

    This configuration determines how long a customer or agent cannot participate in an SMS session before the system ends the SMS session. Customers can continue their SMS interactions with an agent by sending a new SMS interaction to the contact center.

  • Change the reply template location from the default

    For more information on reply templates, see "Configuring response templates for".

The following configuration takes place in MultimediaMedia servers.

To set the amount of time an SMS session can remain idle before being terminated
  1. Select the SMS media server and click the Advanced tab.
  2. After Terminate SMS sessions idle for longer than the specified minutes, set the amount of time an SMS session can remain idle.
  3. Click Save.
To change the location of the reply templates
  1. Select the SMS media server and click the Advanced tab.
  2. After Location, click the Browse button.
  3. Select the folder and click OK.
    Note:

    The reply template folder must be located on a UNC (Universal Naming Convention) path, also known as a shared network path

  4. Click Save.
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