Correcting spelling in email responses
Ignite provides automatic spell checking of email responses. Incorrectly spelled words are underlined in red and can be corrected via a right-click menu.
Ignite’s spell check button is located in the formatting toolbar, along with additional formatting options. Ignite’s spell checking function assists agents in sending polished responses to customers.
Note:
- Russian and Mandarin Chinese are not supported.
- Grammar checking is not supported.
The following explains how to
- Correct spelling in email responses
- Ignore flagged words
- Undo spell checking changes
- Change the dictionary’s language
- Add words to your personal dictionary
- Clear additions to your personal dictionary
- Toggle spell checking on or off
To correct spelling in an email response
- Right-click an underlined word and select the correct spelling from the list provided.
To ignore flagged words
- Right-click an underlined word and select Ignore.
To undo spell checking changes
Note:
This function reverts words to their original spelling. It does not clear additions made to the dictionary.
- In the Ignite formatting toolbar, click the Undo button.
To change the dictionary’s language
- In the Ignite formatting toolbar, from the dictionary language drop-down list, select a language. See the following figure.
Note:
Ignite remembers this selection for future replies.
To add words to your personal dictionary
- Right-click an underlined word and select Add to personal dictionary.
To clear additions to your personal dictionary
Note:
This option clears all additions to your personal dictionary.
- In the Ignite formatting toolbar, click the Delete Personal Dictionary button. (See the following figure.)
- Either refresh the page or log out of Ignite and log back in for the changes to take effect.
To toggle spell checking on or off
- Click the Spellcheck As You Type button. (See the following figure.)
Note:
Ignite remembers this selection for future replies.
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