Recording agent greetings (WEB)

Note:
  • When recording messages, your voice agent is in a Non ACD state and is not offered calls from any incoming queues.
  • When you click the Record button to create a recording, the system’s Record Agent Greeting workflow is triggered. The Record Agent Greeting workflow instructs the system to call your DN and prompts you to record and save a greeting.
  • Internet explorer does not support .wav file playback. While using the Agent Recording feature, for playback of your recording, use any of the browsers supported by MiContact Center Business.
To record an agent greeting
  1. Click Options > Agent Greeting
  2. Click the Record button. The Record Agent Greeting workflow is triggered and instructs the system to call your DN.
  3. Answer the incoming call and follow the system prompts to record and save your greeting.
Parent topic: Ignite
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