Specifying Send As permissions in Active Directory

For Exchange Server users, the master account from which Multimedia Contact Center retrieves emails requires Send As permissions for the applicable distribution groups.

Before specifying Send As permissions, ensure that
  • A master account has been created in Exchange. This is the account from which Multimedia Contact Center will retrieve emails
  • SMTP and IMAP or EWS connections to Multimedia Contact Center are configured
  • Distribution groups are created for the contact center’s service groups
To specify Send As permissions in Exchange
  1. In Windows, open Active Directory and select Users and Computers.
  2. Right-click the distribution group and select Properties.
  3. Select the Security tab and click Add.
    Note:

    If the Security tab does not display, go to View and select Advanced features.

  4. Add the master account created in Exchange.
  5. Under Permissions, after Send As, select the Allow check box.
  6. Click Apply and then OK.
  7. Repeat these steps for all applicable distribution groups.
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